Mecayla Kilgore
Maryland Heights
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Preferred Family Healthcare Inc.
10.2024 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Monitored client progress and adjusted care plans based on individual needs and feedback.
- Advocated for client needs by liaising with community resources and support services effectively.
Bartender
Uncle Julio's
01.2024 - 10.2025
- Managed accurate bar tabs and processed cash and credit card transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Enhanced customer satisfaction through prompt service and personalized drink recommendations.
- Crafted signature cocktails and maintained high-quality beverage standards.
Call Center Associate
Planned Parenthood
01.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Waitress/Bartender
Rosalitas Cantina
01.2021 - 01.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Assisted in training new staff members on menu knowledge and service standards.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
Family Community Specialist
Gateway Middle School
01.2021 - 01.2022
- Maintained existing and developed new partnerships with many local charity organizations.
- Facilitated workshops and events to promote collaboration among students, parents, and staff.
- Developed and implemented community engagement programs to enhance student participation.
- Provided individuals and families with information and resources to connect with available programs.
Medical Support Professional
Arc of the Ozark
01.2019 - 01.2020
- Recorded client status progress and challenges in logbooks and reports.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
Education
Bachelor of Science - Sociology
Missouri Southern State University
Joplin, MO05.2018
Skills
- Community resources
- Conflict resolution
- Email and telephone etiquette
- Patient support
- Individualized counseling
- Phlebotomy
- Mixology
- Client documentation
- Appointment scheduling
- Customer service
- Case management
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
Certification
- Certified Phlebotomist
- CPR Certification
- First Aid Certification
Timeline
Case Manager
Preferred Family Healthcare Inc.
10.2024 - Current
Bartender
Uncle Julio's
01.2024 - 10.2025
Call Center Associate
Planned Parenthood
01.2023 - 01.2024
Waitress/Bartender
Rosalitas Cantina
01.2021 - 01.2023
Family Community Specialist
Gateway Middle School
01.2021 - 01.2022
Medical Support Professional
Arc of the Ozark
01.2019 - 01.2020
Bachelor of Science - Sociology
Missouri Southern State University