Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Orman

Jefferson City

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
06.2022 - Current
  • Trained new baristas on beverage preparation and customer service standards. Managed inventory levels, ensuring timely restocking of coffee supplies and equipment. Developed and maintained positive relationships with customers to enhance loyalty and satisfaction. Optimized workflow efficiency by implementing streamlined processes for order taking and drink preparation. Led team in maintaining cleanliness and organization of workstations to meet health regulations. Mentored junior staff, providing guidance on espresso techniques and customer engagement strategies. Maintained a clean and organized workspace for optimal productivity and safety. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods. Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. Maintained regular and consistent attendance and punctuality. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales. Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Customer Service Representative

Wipro Infocrossing
02.2019 - 04.2022
  • Updated Mo HealthNet cases on a call by call basis ensuring accurate information was provided to better help participants understand the services they were receiving. Readied cases to be finalized to start or stop coverage. Processed changes with participants over the phone and passed information to the processing department to finalize as needed. Consistently trained new hires while in office as well as retraining coworkers on an as needed basis. Completed yearly renewals to determine if an eligibility change had occurred and finalized cases to extend-out coverage for another year if no significant changes were found in the home. Resolved customer inquiries and issues efficiently via phone, email, and chat support.

Restaurant Manager

Sawaddee Thai Cuisine
03.2016 - 12.2019
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss through proper restaurant supervision and staff training. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage, and labor costs on a daily basis. Performed checkouts to servers to ensure that all tickets were accounted for. Discipline/terminate staff when necessary. Hire and trained new front of house staff.

Education

High School Diploma -

Jefferson City High School
Jefferson City, MO

Skills

  • Highly responsible
  • Strong customer relations
  • Ability to handle/resolve problems
  • Successful kitchen/waitstaff manager
  • Works well under pressure
  • Interviewing and training abilities
  • Proven leadership skills
  • Skillful espresso machine operator
  • Inventory control
  • Staff management
  • Attention to detail

Timeline

Barista

Starbucks
06.2022 - Current

Customer Service Representative

Wipro Infocrossing
02.2019 - 04.2022

Restaurant Manager

Sawaddee Thai Cuisine
03.2016 - 12.2019

High School Diploma -

Jefferson City High School

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McKenzie Orman