McKenzie O'Neal
Florissant
Summary
Experienced Collections Specialist bringing 28 -years of success. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Overview
24
24
years of professional experience
Work History
Collections Agent
World Omni Financial Corp.
09.2001 - Current
- Resolved challenging situations in a friendly yet firm manner.
- Contacted customers to collect outstanding payments via one-time
- Counseled customers on their payment options and set arrangements
- Used skip tracing resources to locate customers
- Assigned accounts for repossession
- Handled liens for the company
- Motivating, communicating and providing feedback to my team
- Knowledgeable in Cacs, WX20, service cloud, filenet, Excel and Word
- Started mentoring with manager 11/2024
- Queue leader from July 2016-Aug 2024
- Moved to Universal Collections Agent 09/01/2024
- Participant of Women in Leadership (WIL)
Education
High School Diploma - undefined
Parkway West High
Ballwin, MO1995
Skills
- Great phone demeanor
- Team player
- Team leadership
- Self-motivated
- Time management
- Customer service
- Exceptional communication skills
Timeline
Collections Agent
World Omni Financial Corp.
09.2001 - Current
High School Diploma - undefined
Parkway West High
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