Mckenzie Knight
Springfield
Summary
Dynamic and dependable professional with a proven track record at Mercy Hospital Springfield, excelling in customer service and teamwork. Recognized for enhancing patient experiences through effective communication and problem-solving skills. Committed to maintaining high standards of care while ensuring compliance with regulations and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
Springfield, MO
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Patient Access Representative
Mercy Hospital Springfield
Springfield, MO
05.2022 - 11.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Transporter
Mercy Hospital Springfield
Springfield, MO
01.2020 - 05.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Education
High School Diploma -
Marion C Early
Morrisville, MO05.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Complex Problem-solving
Timeline
Delivery Driver
Amazon
11.2024 - Current
Patient Access Representative
Mercy Hospital Springfield
05.2022 - 11.2024
Patient Transporter
Mercy Hospital Springfield
01.2020 - 05.2022
High School Diploma -
Marion C Early