Summary
Overview
Work History
Education
Skills
Timeline
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Mckenzie Knight

Springfield

Summary

Dynamic and dependable professional with a proven track record at Mercy Hospital Springfield, excelling in customer service and teamwork. Recognized for enhancing patient experiences through effective communication and problem-solving skills. Committed to maintaining high standards of care while ensuring compliance with regulations and fostering a positive work environment.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Patient Access Representative

Mercy Hospital Springfield
05.2022 - 11.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Patient Transporter

Mercy Hospital Springfield
01.2020 - 05.2022
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.

Education

High School Diploma -

Marion C Early
Morrisville, MO
05.2021

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Complex Problem-solving

Timeline

Delivery Driver

Amazon
11.2024 - Current

Patient Access Representative

Mercy Hospital Springfield
05.2022 - 11.2024

Patient Transporter

Mercy Hospital Springfield
01.2020 - 05.2022

High School Diploma -

Marion C Early

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Mckenzie Knight