McKenna Goddard
Springfield
Summary
Operations-focused with experience driving business growth and building efficient, scalable systems. Skilled at strengthening client relationships, resolving complex issues, and leading teams toward improved performance and accountability. Known for streamlining processes, implementing practical solutions, and fostering a culture of collaboration, efficiency, and customer trust.
Overview
9
9
years of professional experience
Work History
Director of Operations
A&R Construction
Springfield, MO
05.2025 - 12.2025
- Implemented best practices for vendor selection, contract negotiations and logistics optimization to improve operational efficiency.
- Developed and implemented strategic, operational plans to align with organizational goals and objectives.
- Created operational budgets and tracked expenses by identifying areas for cost optimization without compromising quality.
- Leveraged industry knowledge to evaluate current processes and identify operational deficiencies.
Office Manager
Bath Planet Missouri
Springfield, MO
09.2024 - 05.2025
- Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.
- Addressed customer inquiries and promptly resolved complaints.
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment.
Financial Services Consultant
MatrixCare
Springfield, MO
02.2022 - 09.2024
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients and finance companies to find optimal solutions for financing.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Mentored junior consultants, sharing expertise in financial planning techniques and best practices for client success.
Technical Support Specialist
HEALTHCAREfirst
Springfield, MO
10.2018 - 02.2022
- Improved customer satisfaction by efficiently resolving clinical, financial, and technical issues and providing timely support.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Documented support interactions for future reference.
- Provided high-level technical support by resolving inquiries by phone, email and web consistent with department and team service levels and goals.
Educator
HEALTHCAREfirst
Springfield, MO
05.2018 - 10.2018
- Built relationships and communicated with clients to provide best learning environment for colleagues.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with clients through regular communication, fostering a supportive network for client success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all colleagues.
Revenue Cycle Specialist
HEALTHCAREfirst
Springfield, MO
08.2016 - 05.2018
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
Education
High School Diploma -
Kickapoo High School
SpringfieldSkills
- Strategic Thinking
- Customer Due Diligence
- Client Confidentiality
- Cash Flow Management
- Financial Planning
- Account Maintenance
- Relationship Management
- Financial Reporting
Timeline
Director of Operations
A&R Construction
05.2025 - 12.2025
Office Manager
Bath Planet Missouri
09.2024 - 05.2025
Financial Services Consultant
MatrixCare
02.2022 - 09.2024
Technical Support Specialist
HEALTHCAREfirst
10.2018 - 02.2022
Educator
HEALTHCAREfirst
05.2018 - 10.2018
Revenue Cycle Specialist
HEALTHCAREfirst
08.2016 - 05.2018
High School Diploma -
Kickapoo High School