Mazey Powers
Brookline
Summary
Proficient in managing daily operations, with a focus on staff training and performance evaluation to uphold service standards. Experienced in cash handling and POS system management, ensuring accuracy in transactions and reporting. Capable of enforcing cleanliness and safety protocols while resolving conflicts among team members to maintain a positive workplace culture. Effective communicator who streamlines processes between front and back of house for improved decision-making. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
The Wok
Springfield
05.2022 - 06.2025
- I oversaw daily operations during shifts, I ensured smooth service and staff coordination.
- I trained new servers on company policies, menu knowledge, and customer service standards
- I reconciled cash drawers, handled end-of-day reports, and ensured accurate billing procedures.
- I maintained POS systems and troubleshot minor technical issues when needed
- Enforce cleanliness, food safety, and COVID-19 compliance protocols.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
- Streamlined communication channels between frount and back of house, improving information flow and decision-making speed.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Accurately oversaw the weekly accounting of online gratuities through POS.
Education
High School Diploma -
Nixa High School
Nixa, MO05-2024
Skills
- Staff training
- Cash reconciliation
- POS management
- Customer service
- Conflict resolution
- Food safety
- Performance evaluation
- Team coordination
- Effective communication
- Shift leadership
- Workplace organization
- Documentation and reporting
Accomplishments
- Promoted twice and received corresponding raises in recognition of outstanding performance and leadership.
References
References available upon request.
Timeline
Manager
The Wok
05.2022 - 06.2025
High School Diploma -
Nixa High School