Mayra Otero
Richmond,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Western Dental
San Pablo, CA
12.2024 - Current
- Collaborated with dentists to provide chairside assistance during various dental treatments and surgeries.
- Assisted in patient management, ensuring comfort and addressing concerns during dental procedures.
- Prepared treatment rooms by sterilizing instruments and maintaining cleanliness per safety protocols.
- Educated patients on oral hygiene practices, promoting preventative care and enhancing patient engagement.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verifications and claims processing for efficient billing operations.
- Assisted in maintaining electronic health records with high accuracy and confidentiality.
- Streamlined front desk procedures to improve patient check-in and checkout experiences.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed appointment scheduling, optimizing office workflow and minimizing patient wait times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for a clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Sterilized rooms and prepped equipment and instruments for close to 30 procedures daily.
Crew Member
Mod Pizza
Pinole, CA
10.2024 - 12.2024
- Delivered exceptional customer service in fast-paced environment.
- Prepared and assembled menu items according to quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to achieve daily sales goals.
Behavioral Interventionist
ACES
Concord, CA
01.2024 - 05.2024
- Implemented individualized behavior intervention plans to support student development.
- Collaborated with educators to assess student progress and modify strategies.
- Observed and documented behavioral patterns to inform intervention adjustments.
- Assisted in training new staff on behavioral management techniques and protocols.
- Empowered families through ongoing communication and tailored guidance on effective behavioral interventions at home.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Maintained records of ongoing assessments and documentation of updates.
- Mediated conflicts through structured sessions.
- Developed intervention plans based on established guidelines and individual needs.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
Sales Representative
Metro by T-Mobile
Richmond, CA
05.2023 - 10.2023
- Executed daily sales operations, adapting quickly to changes in customer preferences and market trends.
- Engaged customers through effective communication to identify needs and recommend appropriate solutions.
- Collaborated with team members to achieve sales targets, fostering a positive work environment.
- Assisted in maintaining store appearance and ensuring inventory accuracy for optimal product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
- Utilized point-of-sale systems to process transactions accurately while enhancing the overall customer experience.
Crew Member
Mod Pizza
Pinole, CA
09.2022 - 05.2023
- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Prepared high-quality pizzas using standardized recipes and cooking techniques.
- Maintained a clean and organized work environment in compliance with food safety regulations.
- Monitored inventory levels and communicated supply needs to management effectively.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
Cashier
Walmart
Richmond, CA
09.2020 - 04.2021
- Handled cash, credit, and debit transactions accurately while adhering to company policies.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and locating items in-store.
- Maintained cleanliness and organization of checkout areas to ensure a positive shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.2022
Skills
- Dental impressions
- Equipment sterilization
- Oral surgery assistance
- Patient intake coordination
- Appointment scheduling
- Front office oversight
- Dental terminology
- Multitasking proficiency
- Team collaboration
- Staff support
- Workplace professionalism
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Western Dental
12.2024 - Current
Crew Member
Mod Pizza
10.2024 - 12.2024
Behavioral Interventionist
ACES
01.2024 - 05.2024
Sales Representative
Metro by T-Mobile
05.2023 - 10.2023
Crew Member
Mod Pizza
09.2022 - 05.2023
Cashier
Walmart
09.2020 - 04.2021
High School Diploma -
Pinole Valley High School