Mayo Behan
O'Fallon,MT
Summary
Proven leader and skilled problem-solver, adept in staff management and customer service, with a track record of enhancing team productivity and customer satisfaction at Sodexo USA. Excelled in conflict resolution and organizational skills, training over 10 team members and boosting customer loyalty through attentive service. Fluent in Japanese, proficient in Microsoft Office and social media platforms.
Overview
4
4
years of professional experience
Work History
Supervisor
Sodexo USA
06.2023 - Current
- Managed daily operations of two store on campus (licensed Starbucks and small coffee shop), ensuring efficiency and productivity across both environments.
- Conducted regular reviews of operations and identified areas for improvement.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows with minimal supervision.
- Demonstrated excellent communication skills by responding to customer inquiries and resolving team conflicts effectively.
- Increased team productivity by implementing efficient workflows and setting clear expectations for both in-person and virtual tasks.
- Trained over 10 new team members on barista skills, cash handling, and company policies, ensuring consistent performance and collaboration across team.
- Built and maintained strong relationships with regular customers through attentive service, fostering loyalty and positive customer experiences.
- Utilized organizational skills to prioritize tasks, manage multiple responsibilities, and ensure smooth store operations.
Lead Barista
Pedestal Foods
02.2021 - 06.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Handled more than 300 orders in 2 hours
- Handled store in absence of a manager for two month
Public Relations Intern
MintPrint LLC
01.2022 - 05.2022
- Maintained and updated media contact lists and databases for ease of access.
- Coordinated media events, photo opportunities and press interviews to drive client engagement.
- Assisted in developing media strategies and campaigns for client needs.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Increased awareness of company services and products with implementation of PR strategies.
- Cultivated partnerships with 6 non-profit organizations to enhance brand visibility and drive business growth through magazine features and social media promotion.
- Managed Facebook account, achieving 50 new followers and 5000 reaches
Education
Bachelor of Arts - Music Business
Lindenwood University
Saint Charles, MO05-2022
Skills
PM
- Schedule development
- Contract management
- Staff management
- Customer service
- Conflict resolution
- Complex Problem-solving
- Employee motivation
- Goal oriented
- Training and mentoring
- Organizational skills
- Priority management
Technology
- Slack
- Zoom
- Microsoft Excel, Word, PowerPoint, Teams
- Google Docs, Calendar, Sheets, Slides
- Facebook, Instagram
- Canva
Language
- Japanese - Native
Timeline
Supervisor
Sodexo USA
06.2023 - Current
Public Relations Intern
MintPrint LLC
01.2022 - 05.2022
Lead Barista
Pedestal Foods
02.2021 - 06.2023
Bachelor of Arts - Music Business
Lindenwood University
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