MAYA CHAPMAN
JOPLIN
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Lead Pharmacy Technician
Genoa Healthcare
Seattle
08.2014 - 05.2025
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions.
- Assists Providers, case managers, clinicians, patients, Directors etc. with exceptional customer service.
- Managed insurance claim processing and prior authorization submissions to enhance pharmacy operations.
Education
Pharmacy Technician Certified - Pharmacy Technician
Brymann College
Renton, WASkills
- Pharmaceutical calculations
- Prescription order entry
- Insurance prior authorization
- Insurance adjudication
- Medication dispensing
- New hire onboarding
- Dispensing medications
- Resolving complaints
- Staff leadership
- Drug inventory management
- Patient profile setup
- Medicare and medicaid adjudication
- Prescription order verification
- Deliver medications to rehabilitation facilities
- Third-party billing
- Patient record maintenance
- Pharmacy operations
- Inventory management
- Prescription verification
- Customer relationship management
- Team collaboration
- Compliance adherence
- Effective communication
- Critical thinking
- Time management
- Training and mentoring
- Dedication to quality
Timeline
Lead Pharmacy Technician
Genoa Healthcare
08.2014 - 05.2025
Pharmacy Technician Certified - Pharmacy Technician
Brymann College