May Johnson
Springfield
Summary
Dependable team player with a focus on customer service and time management. Proven ability to streamline restaurant operations and train new staff. Committed to delivering exceptional guest experiences and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
OMO Japanese Soul Food
Stephanie
Springfield
09.2025 - Current
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed guest seating arrangements to optimize restaurant flow.
- Coordinated with servers to ensure timely service for patrons.
- Handled reservations and organized waitlists efficiently.
- Assisted in training new hosts on standard procedures.
- Monitored dining area for cleanliness and guest satisfaction.
- Communicated effectively with kitchen staff regarding special requests.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Processed payments from customers using a POS system.
- Managed multiple tasks efficiently in a fast-paced restaurant environment.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Helped in training new food runners, sharing best practices and operational knowledge.
Pappo's Pizzeria & Pub
Rich and Robin Galloway
Fairview Heights
08.2022 - Current
- Greeted and seated guests in a friendly and efficient manner.
- Took food and drink orders accurately from customers.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness of dining area throughout shifts.
- Provided menu recommendations based on guest preferences.
- Collaborated with kitchen staff to ensure order accuracy.
- Handled customer inquiries and resolved issues professionally.
- Processed payments using point-of-sale systems efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared fresh salads using high-quality ingredients and standard recipes.
- Diced, chopped, and shredded fresh vegetables for salads.
- Prepared dressings and sauces for salads as per customers' requests.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
Fletchers
Derek Betz
Swansea
10.2020 - 08.2022
- Greeted and seated guests promptly upon arrival.
- Managed reservation systems to optimize seating arrangements.
- Communicated wait times effectively to guests and staff.
- Collaborated with kitchen staff to ensure smooth service flow.
- Trained new hosts on best practices for customer interaction.
- Processed payments from customers using a POS system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Maintained cleanliness of expo hallways, bathrooms, and common areas.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
Education
Bachelor of Science - Hospitality Leadership/Tourism
Missouri State University
Springfield, MO05-2026
Associate of Arts -
Southwestern Illinois College
Belleville, IL05-2024
High School Diploma -
Belleville East High School
Belleville, IL05-2022
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Event planning
- Menu knowledge
- Organizational skills
- Dependable and responsible
- Intermediate in Japanese
- Verbal communication
- Good Telephone Etiquette
- Flexible and adaptable
Languages
English
Native/ Bilingual
Japanese
Professional
Timeline
OMO Japanese Soul Food
Stephanie
09.2025 - Current
Pappo's Pizzeria & Pub
Rich and Robin Galloway
08.2022 - Current
Fletchers
Derek Betz
10.2020 - 08.2022
Bachelor of Science - Hospitality Leadership/Tourism
Missouri State University
Associate of Arts -
Southwestern Illinois College
High School Diploma -
Belleville East High School