Maxwell Broglio
Joplin
Summary
Experienced in managing customer interactions and ensuring quality control within food service environments, demonstrating strong problem-solving skills to address customer feedback effectively. Developed and implemented staff scheduling processes to optimize team performance and meet operational deadlines. Negotiated contracts with suppliers to secure favorable terms, contributing to cost control and inventory management. Proven ability to analyze service delivery and implement improvements that enhance customer satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Line Cook
BlackThorn
Joplin
05.2025 - Current
- Adhered to sanitation policies at all times when handling food products.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Communicated effectively with other staff members regarding orders and menu changes.
Catering Director/Cook Shift Leader
Blackstone Gastropub
Joplin
02.2021 - 05.2025
- Analyzed customer feedback to identify areas of improvement in catering services.
- Managed scheduling of employees to meet all deadlines associated with catering orders.
- Negotiated contracts with suppliers and vendors to secure the best prices possible.
Cook Shift Leader
American Seafoods/KCU
Joplin
02.2019 - 03.2020
- Coordinated with other departments such as front-of-house or catering services when needed.
- Organized the work area for efficient functioning during shifts.
- Implemented cost saving measures while still maintaining high quality standards.
Shift Manager/Cook
Eagle Drive In
Joplin
01.2015 - 08.2019
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Director of Catering
Finn's LLC
Joplin
- Coordinated catering events from planning to execution for diverse clientele.
- Developed creative menu options tailored to client preferences and dietary needs.
- Managed vendor relationships to ensure quality ingredients and timely deliveries.
- Trained and supervised catering staff on service standards and food safety practices.
- Oversaw budget management for catering events, ensuring cost-effective solutions.
Education
Associate of Arts - General Studies
Crowder College
Neosho, MO05-2019
Skills
- Quality control
- Problem-solving
- Crew training
- Order accuracy
- Staff scheduling
- Event planning
- Contract negotiation
- Inventory management
- Customer service
- Cost control
- Sales analysis
- Problem solving
- Sales management
- Menu pricing
Timeline
Line Cook
BlackThorn
05.2025 - Current
Catering Director/Cook Shift Leader
Blackstone Gastropub
02.2021 - 05.2025
Cook Shift Leader
American Seafoods/KCU
02.2019 - 03.2020
Shift Manager/Cook
Eagle Drive In
01.2015 - 08.2019
Director of Catering
Finn's LLC
Associate of Arts - General Studies
Crowder College