Maxamose Salazar
Kansas City
Summary
Experienced in customer care, effectively addressing complaints and concerns while maintaining a professional attitude. Demonstrated ability to ensure efficient scheduling, enhancing workflow. Collaborated with technicians to provide accurate service recommendations, building strong client relationships through effective communication. Proven track record in building rapport with clients, encouraging repeat business opportunities.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Service Advisor
Goodyear Tire & Rubber
Kansas City
03.2025 - Current
- Provided great customer care by addressing customer complaints and concerns in a friendly and professional way.
- Ensuring efficient scheduling and timely follow-ups to ease work flow
- Collaborated with technicians to communicate accurate service recommendations, and ensuring the customer got the best services needed
- Developed strong relationships with clients through effective communication, building rapport and encouraging repeat business opportunities.
Culinary Supervisor
Cedar Fair
Kansas City
05.2018 - 12.2024
- Supervised daily kitchen operations, ensuring compliance with health and safety standards while maintaining high-quality food production.
- Trained and mentored culinary staff, fostering skill development and improving team efficiency in food preparation processes.
- Implemented inventory management practices that reduced waste and optimized supply ordering, enhancing overall operational efficiency.
Service Advisor
Jiffy Lube
Kansas City
04.2020 - 01.2023
- Communicated with customers about their oil change preferences, and made them aware of any minor repairs or preventative maintenance we were able to offer
- Communicated with bay technicians to maintain smooth workflow and ensure quick service
- Worked closely with the store manager to maintain inventory and drive sales
Education
Winnetonka High
Kansas City, MOSkills
- Customer care
- Client communication
- Complaint resolution
- Scheduling efficiency
- Team management
- Organized
Timeline
Service Advisor
Goodyear Tire & Rubber
03.2025 - Current
Service Advisor
Jiffy Lube
04.2020 - 01.2023
Culinary Supervisor
Cedar Fair
05.2018 - 12.2024
Winnetonka High