Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Maurice Sullivan

Saint Louis

Summary

Driven and adaptable professional with a comprehensive background in customer service, finance, law enforcement, and communication. Proven track record in leadership, team collaboration, and problem-solving. Recognized for excellence in customer service and proficiency across diverse roles.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Loyalty and Retention Analyst

AT&T Mobility
01.2025 - Current

My current role involves me dealing with intense customer situations that involve saving current accounts for unhappy customers. Recommending save options, repackaging their wireless plans and offering more budget-friendly plans to make the customer happy.

Pre-sale representative

Carsheild
10.2024 - Current

Senior Hearing Consultant

ADP Unemployment Group
04.2022 - 09.2024

Production

Anheuser Busch
10.2021 - 03.2022
  • Proactively ensure adherence to safety protocols and standards in industrial settings
  • Conduct regular safety inspections and audits to identify and mitigate potential hazards.
  • Implement safety procedures and guidelines to promote a safe working environment for all employees.
  • Conduct thorough quality control checks throughout production processes to ensure adherence to specifications and standards.
  • Utilize measurement tools and inspection techniques to monitor product quality and identify deviations.
  • Respond promptly to equipment alarms and deviations, troubleshooting issues to minimize disruptions.
  • Operate forklifts and other material handling equipment safely and efficiently.
  • Transport materials and supplies to designated areas, following safety protocols and loading/unloading procedures.

Loan Processor

LCO Financial
09.2021 - 03.2022
  • Actively and Consistently Support Efforts to Enhance Customer Experience.
  • Effectively Present and Discuss Charter Products and Services.
  • Manage Customer Interactions Professionally and Efficiently.
  • Effectively Address Customer Questions, Complaints, and Concerns
  • Facilitate Customer Issue Escalations to Local Management/Support.
  • Accurately Document Customer Account Records.
  • Comply with Company and Call Center Policies and Procedures.
  • Remain Current and Knowledgeable on Supported Products.
  • Participate in Quality Coaching Sessions.

Customer Support Specialist

Spectrum
12.2020 - 08.2021
  • Actively and Consistently Support Efforts to Enhance Customer Experience.
  • Effectively Present and Discuss Charter Products and Services.
  • Manage Customer Interactions Professionally and Efficiently.
  • Effectively Address Customer Questions, Complaints, and Concerns
  • Facilitate Customer Issue Escalations to Local Management/Support.
  • Accurately Document Customer Account Records.
  • Comply with Company and Call Center Policies and Procedures.
  • Remain Current and Knowledgeable on Supported Products.
  • Participate in Quality Coaching Sessions.

Corrections Officer

St. Louis City/County Government
09.2012 - 10.2020
  • Monitor and supervise inmates within detention facilities to ensure safety and security.
  • Regulate inmate behavior and enforce facility rules and regulations.
  • Conduct regular checks and inspections to maintain order and discipline.
  • Administer care and support to inmates, addressing medical and psychological needs.
  • Facilitate rehabilitative programs and activities to promote inmate well-being and development.
  • Collaborate with healthcare professionals and counselors to support inmate rehabilitation.
  • Maintain custody of inmates during incarceration, ensuring no unauthorized movement or escape.
  • Follow established protocols and procedures for secure confinement and transport.
  • Safely transport and escort inmates within designated secure areas as per legal and procedural requirements.
  • Respond promptly to security breaches or incidents to mitigate risks and maintain control.
  • Document incidents, accidents, and infractions accurately and comprehensively.
  • Prepare reports detailing events, actions taken, and outcomes for administrative review and legal purposes.
  • Enforce facility policies, rules, and regulations to uphold security standards and inmate discipline.
  • Implement disciplinary actions as necessary, adhering to due process and procedural fairness.
  • Intervene in physical altercations between inmates, employing de-escalation techniques and physical restraint as necessary.
  • Protect inmates and fellow officers from harm, ensuring a safe and secure environment.
  • Administer CPR, first aid, and emergency response procedures as needed.
  • Execute evacuation protocols during emergencies such as fires, natural disasters, or facility breaches.

Education

No Degree - Political Science

Alcorn State University
Lorman, MS

HS Diploma - undefined

Lindbergh Senior High School
01.1998

Skills

  • Customer Service
  • Leadership and Team Collaboration
  • Adaptability and Quick Learning
  • Problem Solving and Decision Making
  • Regulatory Compliance and Documentation
  • Communication
  • Safety and Security Management
  • Time Management and Organization

Certification

  • Acting with Diplomacy and Tact
  • Professional in Human Resources – Employment Legislation
  • Generative AI and Its Impact to Everyday Business
  • Professional in Human Resources – Introduction to PHR Exam
  • Navigating AI Ethical Challenges and Risks
  • Moving from Bias to Inclusion in a DEI Journey

Accomplishments

I have earned employee of the month over 20 times throughout the years. Been promoted three times, exceeded commission standards over 20 times.

Additional Information

Professional references

Royal Williams-314-285-9440 accountant

Captain Harry bracey 314-615-5245

Tamara Mathis-314-209-0139 account manager

Kimberly Quinn - head nurse - 314-713-8385

Captain Ray Brown 314-621-5848

Timeline

Loyalty and Retention Analyst

AT&T Mobility
01.2025 - Current

Pre-sale representative

Carsheild
10.2024 - Current

Senior Hearing Consultant

ADP Unemployment Group
04.2022 - 09.2024

Production

Anheuser Busch
10.2021 - 03.2022

Loan Processor

LCO Financial
09.2021 - 03.2022

Customer Support Specialist

Spectrum
12.2020 - 08.2021

Corrections Officer

St. Louis City/County Government
09.2012 - 10.2020

HS Diploma - undefined

Lindbergh Senior High School

No Degree - Political Science

Alcorn State University
Maurice Sullivan