Maura Murray

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Created standard operating procedures that enhanced employee performance.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Opened new venue from initial concept
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Manage memberships, payment, communication, retention, and

Human Resources

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Processed employee claims involving performance issues and harassment.

Managment

• Assisted in the organization and operations of the venue at full 1,000 guest capacity to guarantee a great experience for guests and staff
• Hired, trained, and organized and led staff orientation programs and training to promote collaboration and seamless transition.
• Managed daily activities of a staff of 100: opened/closed venue, customer service, created work schedules, etc.
• Integrated POS system for all company employees as well as trouble-shooting and maintaining the equipment
• Quickly adapt and adjust during high stress situations
• Solved daily upcoming problems for staff and ownership
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.