Maturos Charoensuttinun
Venetian Cotai-Gestao Hotel Lt.
2
Languages
14
Years of experience
Dedicated Floor Butler and housekeeping professional with luxury-hotel experience. Expertise in guest relations, staff training, and SOP-driven room readiness enhances operational efficiency. Focused on elevating guest satisfaction through proactive problem-solving and meticulous attention to detail.
Work History
Housekeeping Room Attendant
3 Years 7 Months- Maintained cleanliness and sanitation of 12 guest rooms daily, ensuring adherence to hotel standards and SOPs for guest satisfaction.
- Deliver professional, guest-focused service—responding promptly to requests and ensuring rooms meet expected presentation.
- Restocked amenities and supplies while verifying room inventory to ensure seamless operational flow.
- Inspected rooms for maintenance issues and reported them to engineering for prompt resolution, ensuring compliance with safety and hygiene protocols.
Floor Butler & Supervisor
5 Months- Fostered professional working relationship with employer through strict adherence to privacy and confidentiality standards.
- Provided personalized floor butler services, welcoming guests and anticipating needs to enhance the guest experience.
- Ensured rooms and public areas met presentation standards and were guest‑ready at all times.
- Assisted guests with packing, unpacking, and special requests while ensuring discretion and professionalism to enhance satisfaction.
- Supervised floor operations and trained new staff, coordinating with housekeeping and guest services to swiftly resolve guest issues.
Housekeeping Room Attendant
11 Months- Cleaned and maintained 11 guest rooms per shift, achieving high sanitation and presentation standards to enhance guest experience.
- Performed linen changes, restocked amenities and managed waste disposal according to hygiene protocols.
- Reported maintenance issues and coordinated with colleagues to expedite room readiness and elevate guest satisfaction.
Tour Guide
4 Years 3 Months- Coordinated hotel bookings and supplier arrangements, managing contracts and logistics for tours and excursions to ensure smooth experiences for guests.
- Guided guests on itineraries, provided local insights and ensured safety while delivering high-quality service per company standards.
- Addressed guest inquiries and resolved service issues, enhancing satisfaction and fostering positive feedback.
- Collaborated with local vendors and transportation providers to ensure seamless operations and timely departures for all tours.
Education
BBA - Hotel And Tourism Management
Skills
Sanitation practices
Room inspection
Guest service
Team coordination
Problem solving
Time management
Guest relations
Training and Coaching
Languages
English
B2
Upper Intermediate
Thai
Native
Native
Timeline
Housekeeping Room Attendant
Venetian Cotai-Gestao Hotel Lt.
03.2023 - CurrentRead More
Floor Butler & Supervisor
Mandarin Oriental Bangkok
10.2022 - 03.2023Read More
Housekeeping Room Attendant
The Venetian Macao
12.2019 - 11.2020Read More
Tour Guide
Pegas Select (Thailand)
09.2012 - 12.2016Read More
Khon Kaen University
BBA from Hotel And Tourism Management
Read More