Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mattox Smith

Jackson

Summary

Dynamic Assistant Store Manager at Dollar Tree with a proven track record in enhancing customer satisfaction and driving sales through strategic merchandising and exceptional service. Skilled in problem-solving and team leadership, I foster a positive work culture while effectively managing inventory and optimizing store operations to boost performance and customer loyalty.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
11.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Associate

Burger King
07.2022 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Education

Bachelor of Science - Psychology

Southeast Missouri State University
Cape Girardeau, MO
05-2028

High School Diploma -

Jackson Senior High School
Jackson
05-2024

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • POS systems
  • Upselling and cross selling
  • Pricing and markdowns
  • Display setup
  • Transaction processing
  • Stock rotations
  • Inventory counting

Languages

English
Native or Bilingual

Interests

  • Knitting and Crocheting
  • Avid Reader
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Assistant Store Manager

Dollar Tree
11.2022 - Current

Associate

Burger King
07.2022 - 08.2024

Bachelor of Science - Psychology

Southeast Missouri State University

High School Diploma -

Jackson Senior High School

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Mattox Smith