Matthew Young
Fenton
Summary
Dedicated and highly experienced Lead 911 Dispatcher with over 20 years of emergency communications expertise in fast-paced public safety environments. Proven Leader recognized for exceptional decision- making, teamwork, professionalism, and commitment to public safety.
Overview
17
17
years of professional experience
Work History
911 Dispatcher
West Central Dispatch Center
Town and Country
01.2015 - Current
- Monitor multiple communication channels for incoming calls and messages.
- Contribute to hiring decisions by evaluating applicant qualifications, communication skills, and performance during interviews.
- Utilize radio systems to communicate with field personnel effectively.
- Train new dispatchers on standard operating procedures and protocols.
- Ensure that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Advise supervisors on new methods for improving the efficiency of operations within our communications center.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job-related software.
- Trusted team leader recognized for mentoring coworkers and fostering a positive work environment.
911 Dispatcher
East Central Dispatch Center
Richmond Heights
07.2009 - 01.2015
- Monitored safety and progress of field units via radio and telephone, ensuring timely response and support during operations.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Answered public inquiries regarding emergencies and police services using a multi-line telephone system, facilitating effective communication and assistance.
- Conducted orientation sessions for new dispatchers, guiding them in CAD systems and job-related software to enhance operational readiness.
Education
State of Kansas
Please See Attached Transcripts
Skills
- Emergency response
- CAD system utilization
- Operations improvement
- Staff training
- Team leadership
- Policy compliance
- Effective communication
- Problem solving
- Decision making
- Conflict resolution
- Works Well Under Pressure
- Verbal and written communication
Timeline
911 Dispatcher
West Central Dispatch Center
01.2015 - Current
911 Dispatcher
East Central Dispatch Center
07.2009 - 01.2015
State of Kansas
Please See Attached Transcripts