Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Williams

Warrenton

Summary

Dynamic Mobile Service Manager with a proven track record at Mobile Techs, enhancing customer satisfaction through effective team leadership and process improvements. Skilled in service scheduling and problem-solving, I successfully reduced response times while mentoring technicians, ensuring high-quality service delivery and fostering a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Mobile Service Manager

Mobile Techs
04.2022 - Current
  • Oversaw daily operations to enhance customer satisfaction and service efficiency.
  • Trained and mentored team members on service protocols and best practices.
  • Implemented process improvements, reducing service response times effectively.
  • Collaborated with cross-functional teams to optimize resource allocation and workflow management.

Service Technician

Lou Fusz Toyota
08.2016 - 04.2022
  • Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
  • Conducted routine maintenance services, enhancing vehicle reliability and safety.
  • Collaborated with team members to streamline repair processes and reduce turnaround times.
  • Mentored junior technicians on best practices in diagnostics and repair techniques.
  • Utilized advanced diagnostic equipment to troubleshoot complex automotive issues effectively.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.

Education

Associate in Automotive Maintinence Technology - Automotive Maintinence And Repair

Ranken Technical College
St Louis, MO
08-2010

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Time management
  • Conflict resolution
  • Trustworthy and honest
  • Quality assurance
  • Service scheduling
  • Work Planning and Prioritization

Timeline

Mobile Service Manager

Mobile Techs
04.2022 - Current

Service Technician

Lou Fusz Toyota
08.2016 - 04.2022

Associate in Automotive Maintinence Technology - Automotive Maintinence And Repair

Ranken Technical College

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Matthew Williams