Matthew Sweet
Ozark
Summary
Dynamic sales consultant with a proven track record at SalonCentric, excelling in customer relationship management and persuasive communication. Skilled in product demonstrations and inventory management, I enhance customer satisfaction and drive sales through effective engagement and tailored recommendations. Committed to fostering loyalty and optimizing store performance.
Overview
19
19
years of professional experience
Work History
Sales Consultant
SalonCentric
08.2016 - Current
- Engaged customers to identify needs and recommend suitable products
- Delivered product demonstrations, enhancing customer understanding and interest
- Managed inventory levels, ensuring product availability and organization
- Assisted in visual merchandising to create appealing store displays
Bartender
Twin Oaks Country Club
05.2015 - 08.2016
- Crafted and served a diverse range of cocktails and beverages to enhance guest satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service by quickly addressing guest inquiries and concerns.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Wise Guys
02.2012 - 03.2015
- Implemented efficient workflows during peak hours to improve service speed and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Store Manager
Kentucky Fried Chicken
05.2009 - 02.2012
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented loss prevention strategies, significantly minimizing theft and operational losses.
- Fostered positive customer relationships, resolving issues to enhance satisfaction and loyalty.
- Collaborated with regional managers to align store objectives with corporate goals for growth initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Team Member
Kentucky Fried Chicken
08.2006 - 05.2009
- Delivered exceptional customer service by efficiently managing orders and addressing customer inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Collaborated with team members to execute daily operational tasks during high-volume periods.
- Operated kitchen equipment safely while adhering to food safety regulations and guidelines.
Education
High School Diploma -
Lamar High Shool
Lamar, MO05.2006
Skills
- Time management
- Customer relationship management
- Objection handling
- Product and service sales
- Persuasive communication
- Closing techniques
- Customer liaison
- CRM proficiency
Timeline
Sales Consultant
SalonCentric
08.2016 - Current
Bartender
Twin Oaks Country Club
05.2015 - 08.2016
Bartender
Wise Guys
02.2012 - 03.2015
Store Manager
Kentucky Fried Chicken
05.2009 - 02.2012
Team Member
Kentucky Fried Chicken
08.2006 - 05.2009
High School Diploma -
Lamar High Shool