Microsoft Windows OS
Matthew Snyder
Independence
Summary
Detail-oriented, organized, and meticulous employee with a strong ability to work at a fast pace and meet tight deadlines. Dedicated team player enthusiastic about contributing to the success of the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Specialist (Operating Systems)
United States Department of Transportation/Federal Aviation Administration
11.2013 - Current
- Build & maintain Microsoft Windows images for the Enterprise using Microsoft Deployment Toolkit
- Test new Microsoft Windows OS Feature Updates
- Consult with the Hardware Asset Team on end-user client device specifications
- Test new end-user client devices
- Provide support to the Life Cycle Management team
- Test Microsoft AutoPilot
Computer Specialist
United States Department of Transportation/Federal Aviation Administration
08.2007 - 11.2013
- Provide end-user support for approximately 75 users, including OS upgrades, end-user device upgrades, and other software updates as needed
- Program manager for the Oracle Enterprise Single Sign-On (ESSO) application
- Test new Microsoft Windows OS updates
- Test new end-user client devices
- Travel to various sites across the country to provide end-user support, OS upgrades, and end-user device upgrades, including providing user training for new 2n1 tablet devices
- Facilitator for New Employee Orientation & New Manager courses
- Build & maintain Citrix infrastructure and applications for the Aviation Safety line of business
- Travel to several sites to perform server upgrades, including both hardware and OS upgrades
Computer Specialist
United States Department of Transportation/Federal Aviation Administration
05.2007 - 08.2007
- Provide end-user support for approximately 25 users, including OS upgrades, end-user device upgrades, and other software updates as needed
- Build & maintain Microsoft Windows and device specific images for the local site using the Ghost application
- Manage local site servers, including OS upgrades and data backups
Computer Specialist
United States Department of Transportation/Federal Aviation Administration
12.2005 - 05.2007
- Provide end-user support for approximately 75 users, including OS upgrades, end-user device upgrades, and other software updates as needed
- Build & maintain Microsoft Windows and device specific images for the local site using the Ghost application
- Consult in the re-wiring (Phone/Ethernet) project of the entire office as the office expanded into additional space
- Manage local site servers, including OS upgrades and data backups
- Manage the office phone system
- Manage the office door entry system
Education
BBA - Information Technology
University of Central Missouri
Warrensburg, MO05-2001
Skills
- IT consulting
- Application support
- Technical issue analysis
- Technical reporting
- System design and deployment
- Application installations
- Troubleshooting
- System upgrades
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
Software
Microsoft Office 365
Microsoft Deployment Toolkit
Timeline
IT Specialist (Operating Systems)
United States Department of Transportation/Federal Aviation Administration
11.2013 - Current
Computer Specialist
United States Department of Transportation/Federal Aviation Administration
08.2007 - 11.2013
Computer Specialist
United States Department of Transportation/Federal Aviation Administration
05.2007 - 08.2007
Computer Specialist
United States Department of Transportation/Federal Aviation Administration
12.2005 - 05.2007
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
BBA - Information Technology
University of Central Missouri
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