Matthew Milner
Kansas City,MO
Summary
Experienced Director and leader with 15 years of experience in healthcare with a career defined by a commitment to fostering a culture of excellence, ensuring the highest standards of cleanliness and safety within healthcare facilities. Leader of diverse teams, cultivating environments that inspire collaboration and continuous improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Multi-Service General Manager
Sodexo
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations for 3 departments and $15M managed volume.
- Managed a diverse team of up to 7 professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Training Manager
Aramark
10.2019 - 10.2021
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Area General Manager
Sodexo
01.2016 - 10.2019
- Reduced employee turnover by fostering a positive work environment and addressing individual needs for growth and development.
- Streamlined internal processes to improve workflow efficiency and reduce operational costs.
- Championed company culture by promoting core values, mission statements, and ethical practices among all staff members.
- Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
- Implemented effective cost control measures that led to significant reductions in operational expenses while maintaining high-quality service standards.
- Developed strong relationships with key stakeholders, ensuring consistent communication and collaboration on business objectives.
- Improved inventory management systems to optimize stock levels while minimizing waste or losses due to overstocking or shrinkage issues.
Assistant Director, Operations Manager
Crothall Healthcare
07.2010 - 01.2016
- Created and updated records and files to maintain document compliance for up to 120 staff.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Implemented effective conflict resolution strategies for resolving issues among staff.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Petroleum Engineering - Engineering
Colorado School of Mines
Golden, CO05.2009
J.K. Mullen High School
Denver, CO05.2004
Skills
- Change Management
- Human Resource Management
- Microsoft Office
- Operations Management
- Process Improvement
- Project Management
- Situational Leadership
- Leadership and team building
- Problem Resolution
- Customer Relations
- Training and Development
- Relationship Building
Personal Information
Title: Director of Environmental Services
Timeline
Multi-Service General Manager
Sodexo
10.2021 - Current
Training Manager
Aramark
10.2019 - 10.2021
Area General Manager
Sodexo
01.2016 - 10.2019
Assistant Director, Operations Manager
Crothall Healthcare
07.2010 - 01.2016
Petroleum Engineering - Engineering
Colorado School of Mines
J.K. Mullen High School