Matthew Leinenger
Saint Louis
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
17
17
years of professional experience
Work History
Independent Adjuster
CSI
08.2024 - Current
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
Independent Adjuster
QA Claims
03.2023 - 02.2025
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
Independent Adjuster
Jimmie Giles Financial
08.2022 - 01.2025
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
Independent Adjuster
IAS/Davies
02.2019 - 10.2024
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
Independent Adjuster
Alacrity Solutions
08.2008 - 06.2022
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Collected loss information from customers to complete claims and legal files.
- Negotiate onsite settlement agreements to resolve claims.
Independent Adjuster
Global Risk Solutions
08.2017 - 05.2020
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
Education
No Degree - Mechanical Engineering
Lawrence Technological University
Southfield, MI05.2001
High School Diploma -
Northwest Whitfield County High School
Tunnel Hill, GA05.1997
Skills
- Claims Processing
- Critical Thinking
- Coverage Determination
- Policy Interpretation
- Risk Assessment
- Claims adjustment
- Decision-Making
- Customer service and support
- Claims Evaluation
- Policy investigations
Timeline
Independent Adjuster
CSI
08.2024 - Current
Independent Adjuster
QA Claims
03.2023 - 02.2025
Independent Adjuster
Jimmie Giles Financial
08.2022 - 01.2025
Independent Adjuster
IAS/Davies
02.2019 - 10.2024
Independent Adjuster
Global Risk Solutions
08.2017 - 05.2020
Independent Adjuster
Alacrity Solutions
08.2008 - 06.2022
No Degree - Mechanical Engineering
Lawrence Technological University
High School Diploma -
Northwest Whitfield County High School
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