Matthew Hoien
Holts Summit
Overview
13
13
years of professional experience
Work History
Internet Field Technician
Socket
Columbia, MO
05.2025 - Current
- Mentored junior technicians, providing training on best practices and safety protocols.
- Installed and configured internet services for residential and commercial clients.
- Maintained detailed records of work completed, enabling accurate reporting and effective communication with clients.
- Installed and configured routers, modems, and other networking devices to ensure optimal internet service provision.
- Provided on-call support for urgent technical issues outside regular working hours, ensuring uninterrupted internet service availability for clients.
Insurance Broker
Veterans United Insurance
Jefferson City Mo
10.2024 - 03.2026
- Developed and maintained strong client relationships to enhance service delivery and retention.
- Analyzed clients' insurance needs and provided tailored coverage solutions to mitigate risks.
- Collaborated with underwriters to negotiate optimal policy terms and secure competitive rates for clients.
- Conducted thorough market research to identify emerging trends and opportunities in commercial insurance sectors.
- Streamlined processes for policy renewals, improving turnaround time and increasing client satisfaction rates.
Supervisor Customer Service and Retention
Brightspeed
Jefferson City, MO
02.2013 - 05.2024
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Conducted regular performance evaluations, providing constructive feedback to staff.
- Resolved operational issues promptly, maintaining service quality and customer satisfaction.
- Collaborated with management to develop strategic plans for operational growth and efficiency initiatives.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Mt. Vernon Township
Mt. Vernon, IL05-1996
Timeline
Internet Field Technician
Socket
05.2025 - Current
Insurance Broker
Veterans United Insurance
10.2024 - 03.2026
Supervisor Customer Service and Retention
Brightspeed
02.2013 - 05.2024
High School Diploma -
Mt. Vernon Township