Matthew Haley
St Louis
Summary
Hardworking Student with an avid pursuit towards further certifications to learn new skills in the field of Information Technology, with an Associates of Applied Science degree in Cybersecurity currently. Knowledgeable about Software Integration, Creating Kiosks, Active Directory, as well as adapting to new software such as moving from ESET to Crowdstrike.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Home Depot
02.2021 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Increased sales revenue by developing and implementing strategic sales plans.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Desktop Support Intern
Butler Supply
09.2022 - 12.2023
- Managed inventory of hardware equipment, ensuring prompt replacement or repair when needed to minimize disruptions in workflow.
- Assisted with the deployment of new hardware and software, ensuring seamless integration into existing systems.
- Improved overall system performance by performing regular maintenance tasks on desktop computers.
- Increased productivity by training end-users on various software applications and hardware devices.
- Performed patch qualification-related tasks.
- Answered and directed telephone calls to correct staff member.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Provided exceptional customer service to end-users, addressing their concerns and resolving issues promptly.
- Facilitated smooth transitions for new hires by setting up their workstations and providing necessary orientation on the use of company tools and resources.
- Continuously improved technical skills through self-directed learning, staying up-to-date with industry developments and best practices in desktop support.
Cashier/Shelf Stocker
Pet Supplies Plus
03.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Checked and pulled defective or expired products from shelves.
- Maintained a clean and organized store environment for optimal shopping experience.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Greeted store customers and discussed needs.
Education
Associate of Applied Science - Cybersecurity
St. Louis Community College
5600 Oakland Ave, Saint Louis, MO 6311012-2024
High School Diploma -
Seton Home Study School
1350 Progress Dr, Front Royal, VA 2263005-2019
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Team collaboration
- Sales presentations
- Sales training
- Customer service
- Sales closing
- Customer relationship building
- Lead generation
- Technical support expertise
- Active Directory management
- Ticketing system proficiency
- Data backup and recovery
- Help desk experience
- Network connectivity
- Printer support
- Hardware diagnostics
- System configuration
- Asset management
- IT security awareness
- Cloud computing basics
- Operating systems
- Advanced troubleshooting
- Data entry
Timeline
Desktop Support Intern
Butler Supply
09.2022 - 12.2023
Sales Specialist
Home Depot
02.2021 - Current
Cashier/Shelf Stocker
Pet Supplies Plus
03.2019 - 02.2021
Associate of Applied Science - Cybersecurity
St. Louis Community College
High School Diploma -
Seton Home Study School