Matthew Gail
Fenton
Summary
Dynamic Operations Manager with a proven track record at Commercial Transport Inc, excelling in problem-solving and strategic planning. Enhanced productivity through effective staff training and workflow optimization, achieving timely deliveries and improved customer satisfaction. Skilled in operations management and employee relations, driving accountability and performance in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Commercial Transport Inc
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversee multiple operations in the trucking industry including food safety and FMCSA regulations
Over the Road Truck Driver
Local Companies and OTR Companies
2002 - 2025
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
Operations Manager
Bulk Transport Company
03.2016 - 04.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Dispatcher
McNay Truck Line
11.2014 - 03.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Transportation Operator
US Army
08.2009 - 05.2010
- Completed routes smoothly to maximize productivity and minimize delays.
- Monitored vehicle performance data to identify opportunities for cost savings through improved fuel efficiency or reduced wear-and-tear expenses.
- Adhered to all company policies, federal regulations, and industry standards while operating vehicles safely and efficiently under various road conditions.
- Conducted regular safety meetings with team members, emphasizing the importance of adherence to best practices and regulatory requirements.
Education
Quincy Senior High
Quincy, ILSkills
- Problem-solving
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- MS office
- Workflow optimization
- Strategic planning
Timeline
Operations Manager
Commercial Transport Inc
04.2022 - Current
Operations Manager
Bulk Transport Company
03.2016 - 04.2022
Dispatcher
McNay Truck Line
11.2014 - 03.2016
Transportation Operator
US Army
08.2009 - 05.2010
Over the Road Truck Driver
Local Companies and OTR Companies
2002 - 2025
Quincy Senior High
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