Matthew Conway
Ozark
Summary
Dynamic professional with a proven track record at Chase Bank, excelling in customer service and sales. Skilled in managing client relationships and resolving complex issues, I consistently achieved performance metrics while ensuring high client satisfaction. Proficient in project management and communication, I thrive in fast-paced environments, driving results and fostering repeat business.
Overview
2024
2024
years of professional experience
Work History
Painting Contractor
A Personal Touch Painting and Remodeling
2023 - 05.2023
Commercial and residential Painting Contractor.
Painting interior and exterior of private homes. Spray, brush and roll, prep and finish.
Rental Return Associate
Enterprise Car Rental
2010 - 2023
In my time at Enterprise, I served as a liaison between rental operations, insurance providers, and repair vendors—coordinating claims, scheduling, and customer communication to minimize downtime and maximize client satisfaction
Account Manager
Chase Bank
2005 - 2010
My experience at Chase Bank honed my ability to resolve complex customer issues, upsell services, and maintain high retention and performance metrics
Education
No Degree - General Studies
Los Medanos College
Pittsburg, CAAircraft Electronics -
US Army
FT. Eustis, VaSkills
- Managed client communications, scheduling, bids/quotes, quality assurance for multiple home-repair and repaint projects
- Oversaw subcontractors, material procurement, and site coordination
- Maintained high client satisfaction; repeat and referral business
- Account Manager / Liaison — Managed relationships between rental, insurance, and repair vendors
PROFESSIONAL EXPERIENCE
Independent Contractor / Residential Painting & Home Repair
Ozark, MO
Enterprise (Car Rental) – Remote / Hybrid Roles
- Coordinated repair scheduling, insurance claims, and customer service resolution
- Negotiated and mitigated discrepancies, tracked service-level agreements
- Achieved KPI targets for cost control, turnaround, and customer satisfaction
- Handled inbound customer calls, problem resolution, cross-sell and upsell banking products
- Met or exceeded performance metrics (call quality, sales, retention)
- Provided support for escalations, fraud inquiries, account issues
Chase Bank – Customer Service / Sales Specialist
Timeline
Painting Contractor
A Personal Touch Painting and Remodeling
2023 - 05.2023
Rental Return Associate
Enterprise Car Rental
2010 - 2023
Account Manager
Chase Bank
2005 - 2010
No Degree - General Studies
Los Medanos College
Aircraft Electronics -
US Army