Matison Bufford
Hollister
Summary
Dynamic sales professional with extensive experience at Old Navy, excelling in customer service and visual merchandising. Proven ability to enhance customer engagement and drive sales through effective product recommendations and team collaboration. Recognized for cash handling accuracy and strong problem-solving skills, consistently achieving high customer satisfaction rates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Old navy
Branson
04.2025 - Current
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Maintained up-to-date knowledge of promotions and sales events to enhance customer engagement.
- Efficiently operated cash registers and processed transactions, ensuring accuracy.
- Restocked shelves and organized displays to improve product visibility and accessibility.
- Collaborated with team members to optimize store operations and workflow efficiency.
- Trained new employees on store procedures and customer service best practices.
- Helped customers locate specific products and provided informed product recommendations.
In Home Caregiver
Self
Hollister
09.2021 - Current
- Assisted clients with daily activities and hygiene, ensuring comfort and dignity.
- Administered medication according to prescribed schedules for consistent care.
- Provided emotional support and companionship to enhance client well-being.
- Maintained a clean, safe living environment through regular housekeeping tasks.
- Coordinated transportation for medical appointments and social engagements.
- Communicated client needs and updates effectively with family members.
- Developed tailored care plans based on individual client requirements.
Cashier/Customer Service
Home Depot
Branson
08.2022 - 04.2023
- Greeted customers upon entry and promptly addressed requests and orders.
- Maintained shop floor standards to ensure organized merchandise displays during peak periods.
- Processed all transactions efficiently on cash register, including cash, checks, and card payments.
- Resolved customer complaints by addressing issues and providing discounts with manager approval.
Apparel Associate
Walmart
Branson
01.2022 - 04.2022
- Change displays to ensure product promotion and marketing strategy stay on appeal to customers
- Move merchandise around to create equal spacing and functional layout optimized for customer foot traffic
- Rotate products onto shelves from backroom stock and inventory supply
- Use manual and automated scanning and ordering devices
- Create category groups in store layout about shelving and clustering of products by type and relevance
- Coordinate labeling efforts ensuring pricing and signage may be quickly pinpointed by customers
- Manage markdowns and daily specials with adequate spacing and display methods
Independent Contractor
DoorDash & GrubHub
Bentonville
09.2020 - 04.2022
- Present customers with receipts for delivered items
- Met with incoming customers and provided immediate assistance
- Resolve customer complaints and adjusted orders
- Delivered customer orders to home places of business within established time frames
- Met and surpassed productivity targets and quality standards
- Work flexible schedules to accommodate changing customer
- Serve customers in a prompt, courteous and friendly manner
- Consistently receive a no 96% rate of customer satisfaction
Lead Merchandiser
Altman Plants
Bentonville
03.2020 - 07.2020
- Regularly stocked and rotated products to ensure freshness and availability.
- Recommended and selected merchandise based on customer preferences.
- Accurately logged daily shipping and receiving orders for inventory tracking.
- Communicated merchandise needs or issues to management for prompt resolution.
- Organized store layout by returning merchandise to designated areas and maintaining cleanliness.
- Completed monthly inventory counts to maintain accurate stock levels.
Warehouse Associate
goTRG
Bentonville
01.2020 - 05.2020
- Transacts the shipping and receiving and movement of materials by using various computer functions and following shipping and receiving procedures
- Receiving materials to include dock receipts, truck unloading, material handling and processing of receiving paperwork
- Package or kit finished product for shipping (shrink wrapping, boxing, labeling)
- Responsible for preparing orders, pulling materials, packing boxes, placing orders in delivery area
- Prepares product for shipment to include packaging for safe shipping, plus labeling and marking
Lead Merchandiser
Bela Flor Nurseries, Inc.
Bentonville
01.2019 - 12.2019
- Stocked and rotated products to maintain optimal inventory levels.
- Recommended and located merchandise based on customer preferences.
- Logged daily shipping and receiving orders with accuracy.
- Communicated merchandise needs and issues to appropriate manager.
- Organized store by returning merchandise to designated areas and ensuring cleanliness.
- Completed monthly inventory counts to track stock levels.
Lead Night Auditor/Front Desk Clerk
La Quinta Inns & Suites
Mishawaka
03.2018 - 11.2018
- Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions
- Valet cars, deliver amenities, luggage assist, maintenance duties
- Perform other duties as requested by management
- Input and update financial information into corporate communications network
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Lead Merchandiser
Micandy Gardens
Mishawaka
05.2017 - 10.2017
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Followed merchandising guidelines to present visually appealing displays
- Supervised and directed all shipment processing
- Implemented strategies to increase program effectiveness
Sales Associate/Cashier
Shi by Journey's
Mishawaka
11.2016 - 08.2017
- Dedicated to helping customers products
- Experience in devise marketing displays for inside the store
- Adept customer service transactions
- Considerable experience with irate customers
- Assisted in setting up the store for holidays promotional events
- Responsible for attending customers as they walk in the door and giving customers most recent sales circular
Education
High School Diploma -
Trumann High School
Trumann, AR06-2012
Skills
- Customer service
- Visual merchandising
- Team collaboration
- Product recommendations
- Cash handling accuracy
- Stocking and receiving
- Guest relations
- Friendly and outgoing
- Client service
- Inventory management
- Retail operations
- Sales strategies
- Training and development
- Communication skills
- Problem solving
- Time management
- Emotional intelligence
- Attention to detail
- Conflict resolution
Certification
- Driver's License
- ServSafe
Timeline
Sales Associate
Old navy
04.2025 - Current
Cashier/Customer Service
Home Depot
08.2022 - 04.2023
Apparel Associate
Walmart
01.2022 - 04.2022
In Home Caregiver
Self
09.2021 - Current
Independent Contractor
DoorDash & GrubHub
09.2020 - 04.2022
Lead Merchandiser
Altman Plants
03.2020 - 07.2020
Warehouse Associate
goTRG
01.2020 - 05.2020
Lead Merchandiser
Bela Flor Nurseries, Inc.
01.2019 - 12.2019
Lead Night Auditor/Front Desk Clerk
La Quinta Inns & Suites
03.2018 - 11.2018
Lead Merchandiser
Micandy Gardens
05.2017 - 10.2017
Sales Associate/Cashier
Shi by Journey's
11.2016 - 08.2017
High School Diploma -
Trumann High School
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