Matilda Lee
North Kansas City
Summary
Adaptable with a diverse background in hospitality and education. Skilled in strategic planning and relationship building, with a proven track record of improving customer satisfaction and team collaboration. Committed to utilizing problem-solving abilities to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Waitress
Twin Peaks Restaurants
Kansas City
01.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new team members on service protocols.
- Handled cash and processed payments efficiently at the register.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Substitute Teacher
Penmac Staffing
Kansas City
11.2023 - 12.2024
- Assisted students with assignments to enhance comprehension and engagement.
- Adapted teaching methods to accommodate different learning styles and abilities.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Promoted a safe and secure atmosphere within the classroom setting.
- Supported special needs students by providing individual instruction as needed.
Head Bartender
PM Park
Clear Lake
07.2021 - 07.2023
- Managed bar operations to ensure efficient service during peak hours.
- Oversaw inventory management, including ordering and tracking supplies for the bar.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Worked 50-60 hours a week, including all holidays.
Manager
3 on the Tree
Mason City
05.2020 - 06.2021
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Managed staff schedules and coordinated training for new employees.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Developed strategies to optimize resource allocation and reduce operational costs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Associate of Arts - Liberal Arts
North Iowa Area Community College
Mason City 12-2021
Skills
- Customer service
- Strategic planning
- Communication skills
- Problem solving
- Adaptability
- Relationship building
- Project planning
- Time management
- Attention to detail
- Marketing
Timeline
Waitress
Twin Peaks Restaurants
01.2025 - Current
Substitute Teacher
Penmac Staffing
11.2023 - 12.2024
Head Bartender
PM Park
07.2021 - 07.2023
Manager
3 on the Tree
05.2020 - 06.2021
Associate of Arts - Liberal Arts
North Iowa Area Community College