Mathew C. Miller
Raytown
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
25
25
years of professional experience
Work History
General Manager
Aramark Arrowhead Stadium
07.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
General Manager
ARAMARK Kansas City Convention Center
02.2013 - 07.2018
- Responsible for all service areas inside the convention center
- Responsible for all of the company’s reporting and compliance policies
- Managed cost reduction and labor management for account
- Maintain cleanliness of all food services areas
- Built a core relationship with the city of Kansas City and Convention Visitors Association
- Increased customer service score and client loyalty score year over year
- Developed a sales plan that effectively won new business from other venues and catering companies with in the Kansas City area
- Created new concepts within the convention center to help increase revenue in both catering and public food
- Secured the 2013 and 2015 city award for vendor of the year
- Develop plan with regional and district team to increase our base business within the facility
- Effectively help negotiate contract extensions for F&B without going to RFP
Director of Operations
ARAMARK Kauffman Stadium
01.2010 - 02.2013
- Managed Client Relationships at Kauffman Stadium
- Communicated efficiently and effectively with both internal and external cliental
- Managed day to day food and service operations of the venue
- Help developed and execute game plan for the 2012 All-Star game
- Developed new concepts in premium, and concession locations, that increased revenue year over year compared to budget
- Maintain cleanliness of all food services areas
- Recruit, Coached, and Train all new and existing managers for the venue
Director of Catering/Premium Division Manager
ARAMARK Kauffman Stadium
01.2007 - 12.2010
- Developed and maintained sales & controls for premium areas
- Food & Beverage menu development yearly
- Scheduling & Labor Performa
- Managing of all Premium Area’s
- Inventory management and purchasing
- Recruiting and Training of staff members
Assistant Manager/Suites Manager Kauffman Stadium
Haddad Restaurant Group
10.1999 - 01.2007
- Managed all food and beverage personnel within group
- Responsible for all sales and billing activity
- Maintained an environment of hospitality, for luxury suite holders
- Managed monthly restaurant inventory
- Functioned as a lead trainer of new staff at multiple restaurants with in the company
- Assisted in hiring, and opening new restaurants with in the companies portfolio
Education
Associate of Arts - Liberal Arts
Longview Community College
Lee Summit, MO12.2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Inventory control
- P&L management
- Process improvements
- Employee development
- Project management
Timeline
General Manager
Aramark Arrowhead Stadium
07.2018 - Current
General Manager
ARAMARK Kansas City Convention Center
02.2013 - 07.2018
Director of Operations
ARAMARK Kauffman Stadium
01.2010 - 02.2013
Director of Catering/Premium Division Manager
ARAMARK Kauffman Stadium
01.2007 - 12.2010
Assistant Manager/Suites Manager Kauffman Stadium
Haddad Restaurant Group
10.1999 - 01.2007
Associate of Arts - Liberal Arts
Longview Community College