Mathew Myers
SAINT LOUIS
Summary
Professional with strong expertise in personal lines insurance, ready to drive impactful results. Demonstrates high standard of service, effective problem-solving, and strong analytical abilities. Known for fostering team collaboration, adapting to changing needs, and consistently delivering reliable solutions. Skilled in policy management, client relations, and risk assessment, trusted for dependability and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Private Client Division Manager/Agency Operations
Oberle Risk Strategies LLC
02.2021 - 07.2024
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Acted as a liaison between clients and claims adjusters, advocating for fair settlements while maintaining a professional and compassionate approach throughout the process.
- Assisted in the implementation of new company software, serving as a resource for colleagues during the transition period and helping to identify areas for improvement in system functionality.
Member Development Specialist
Valley Insurance Agency Alliance DBA VIAA
06.2016 - 01.2020
- Championed a culture of continuous learning and development by offering webinars, workshops, and online resources tailored to member needs for over one hundred member agencies.
- Built lasting partnerships with external organizations that aligned with our mission, expanding opportunities for members.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Led training sessions for new agencies, contributing to the development of skilled personal lines account managers within the agencies.
- Conducted research on competitor organizations'' offerings and strategies to stay current with industry trends and inform future developments.
- Responsible for monitoring key performance indicators for agencies based on company standards and key factors such as gross margin, direct sales and claims volume.
Personal and Commercial Lines Account Manager
Powers Insurance & Risk Management
10.2014 - 01.2020
- Maintained up-to-date knowledge of industry trends and regulations, allowing for informed recommendations to clients regarding their insurance needs.
- Increased overall productivity by streamlining administrative tasks such as processing endorsements, cancellations, and billing inquiries.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Reduced claims frequency through proactive risk analysis techniques applied during regular policy reviews with clients.
- Collaborated with sales team to cross-sell additional products, resulting in expanded portfolio offerings and increased revenue.
- Retained valuable clients during challenging market conditions by demonstrating expertise in risk management strategies tailored to individual circumstances.
Senior Claims Representative
Safeco/Liberty Mutual Insurance Company
12.2012 - 12.2014
- Advocated for customers, ensuring they received fair and prompt settlements for their claims.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Managed portfolio of claims from initiation to closure, ensuring all customer interactions were handled professionally.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
Personal Lines Producer and Account Manager
O'Connor Insurance Agency
04.2011 - 12.2012
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Improved policy retention rates through consistent follow-ups and proactive customer service.
- Evaluated existing client policies during annual reviews to ensure continued alignment with their evolving financial goals and risk exposures.
- Diversified agency''s clientele base through targeted marketing campaigns focused on specific demographics or niche markets within the community.
- Collaborated closely with underwriters to negotiate competitive coverage options for clients, ensuring their unique risks were addressed.
- Generated new business opportunities by actively participating in local networking events and professional associations.
Personal Lines Producer and Underwriter
Burns and Wilcox Ltd.
01.2005 - 04.2011
- Provided exceptional service to clients through timely responses to inquiries, clear explanations of complex insurance concepts, and prompt resolution of issues that arose during the policy term.
- Reduced company exposure to potentially costly claims disputes by diligently reviewing coverage limits and exclusions during the underwriting process.
- Enhanced profitability by consistently meeting or exceeding premium growth targets through careful analysis of market conditions.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance in all underwriting activities.
- Developed strong relationships with agents and brokers to facilitate smooth communication and quick resolution of issues.
- Contributed to the development of marketing materials, effectively communicating the benefits of personal lines insurance products to prospective clients.
Education
Associate of Arts - Culinary Arts
Metropolitan Community College
Kansas City, MO 05.2001 -
High School Diploma -
Lindbergh High School
Saint Louis 05.2001 -
Skills
Operations strategy development
Knowledge of regulatory compliance
Insurance product knowledge
Insurance underwriting principles
Customer service excellence
Analytical problem-solving
Strong task management
Strong verbal communication
Effective lead assessment
Customer-focused complaint resolution
Client retention
Sales strategy development
Certification
Missouri Property & Casualty Producer License
Timeline
Private Client Division Manager/Agency Operations
Oberle Risk Strategies LLC
02.2021 - 07.2024
Member Development Specialist
Valley Insurance Agency Alliance DBA VIAA
06.2016 - 01.2020
Personal and Commercial Lines Account Manager
Powers Insurance & Risk Management
10.2014 - 01.2020
Senior Claims Representative
Safeco/Liberty Mutual Insurance Company
12.2012 - 12.2014
Personal Lines Producer and Account Manager
O'Connor Insurance Agency
04.2011 - 12.2012
Personal Lines Producer and Underwriter
Burns and Wilcox Ltd.
01.2005 - 04.2011
Associate of Arts - Culinary Arts
Metropolitan Community College
05.2001 -
High School Diploma -
Lindbergh High School
05.2001 -
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