Matayah Steinman-Bush
Russellville
Summary
Dynamic Patient Service Representative with a strong background in HIPAA compliance and exceptional customer service at MU Health Care. Proven ability to enhance patient satisfaction and build trust through empathetic communication. Skilled in payment collection and knowledgeable in medical terminology, fostering positive relationships with patients and staff alike.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
MU Health Care
12.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Took copayments and compiled daily financial records.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
Lead Teacher
Early Explorers Preschool
05.2025 - 08.2025
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Merchandise Associate
TJX
03.2024 - 12.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers with credit card applications.
Education
High School Information -
Cole R-1 Russellville High School
Russellville, MOTech School Information -
Nichols Career Center
Jefferson City, MOSkills
- Customer service
- HIPAA compliance
- Payment collection
- Medical terminology
- Childcare
- Healthcare industry
Timeline
Lead Teacher
Early Explorers Preschool
05.2025 - 08.2025
Patient Service Representative
MU Health Care
12.2024 - Current
Merchandise Associate
TJX
03.2024 - 12.2024
High School Information -
Cole R-1 Russellville High School
Tech School Information -
Nichols Career Center
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