Mason Bass
Kansas City
Summary
Dedicated skilled worker with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Engineering Aide
Overland Park Cityhall
05.2024 - 08.2024
- Reduced errors in engineering calculations by performing quality assurance checks on critical data entries.
- Promoted safety in the workplace by adhering to industry regulations and participating in regular safety training sessions.
- Strengthened relationships with clients through clear communication regarding project updates or potential issues requiring attention or resolution.
- Increased accuracy of project documentation by maintaining up-to-date records and updating database systems.
- Coordinated fieldwork activities to collect necessary data for accurate design implementation and assessment purposes.
Advising Office Administrative Assistant
University of Missouri Kansas City
01.2024 - Current
- Supported academic advisors in their day-to-day tasks, contributing to increased student satisfaction rates.
- Contributed to the development of advising resources such as handouts and online materials, improving accessibility of information for students.
- Managed front desk operations, ensuring timely responses to inquiries and a welcoming atmosphere for visitors.
- Facilitated open house events showcasing services offered at Advising Office which led to increased awareness and engagement from the student body.
- Enhanced student advising experience by streamlining appointment scheduling and follow-up processes.
Front Desk Attendant
Nutriformance
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Managed customer transactions, prepared daily deposits updated files, processed registrations and maintained public records.
- Conducted guided tours and informed guests about programs offered.
- Responsible for opening/closing the gym while keep the gym in a clean state and attending to the chores needed.
Hostess
Canyon Cafe
07.2019 - 11.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations and communicated changes to guests.
Photography Assistant
Steven Straub
05.2020 - 11.2021
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Edited, toned, captioned and uploaded photographs for publication.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Photographed high-quality images for various print and digital projects.
- Organized studio after sessions by putting away equipment, lights and uploading images.
- Managed schedule by assessing daily assignments and coordinating duties with Steven Straub.
- Provided additional support with organization of office space and desk top.
Kids Camp Counselor
Ladue Summer Camp
06.2019 - 07.2020
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Civil Engineering
University of Missouri Kansas City
Kansas City, MOEnvironmental Engineering -
Ladue Horton Watkins High School
St Louis, MOSkills
- Guest Flow
- Wait List Management
- Team Player
- Guest Experience Management
- Warm and Welcoming
- Active Listening and Communication
- Time Management
- Good Communication Skills
- Conflict and Complaint Resolution
- Guest Interaction
- Calendar and Scheduling Software
- Inventory Oversight
Timeline
Engineering Aide
Overland Park Cityhall
05.2024 - 08.2024
Advising Office Administrative Assistant
University of Missouri Kansas City
01.2024 - Current
Front Desk Attendant
Nutriformance
01.2023 - Current
Photography Assistant
Steven Straub
05.2020 - 11.2021
Hostess
Canyon Cafe
07.2019 - 11.2023
Kids Camp Counselor
Ladue Summer Camp
06.2019 - 07.2020
Civil Engineering
University of Missouri Kansas City
Environmental Engineering -
Ladue Horton Watkins High School
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