Mason Aylward
Florissant
Summary
Business professional with 8+ years of experience in delivering technology-driven solutions across various sectors including IT services and telecommunications. Expertise in leading end-to-end project lifecycles, ensuring alignment with stakeholder requirements and optimizing post-launch performance. Certified in Technical Project Management with strong proficiency in Agile methodologies and JIRA for effective backlog management and team coordination. Recognized for implementing scalable solutions that enhance user experiences and drive measurable ROI through process automation and strategic planning.
Overview
8
8
years of professional experience
Work History
Senior Business Analyst/Project Manager
Charter Communications
11.2019 - Current
- Led stakeholder workshops and cross-functional meetings with business leaders, subject matter experts (SMEs), solution architects, QA teams, and developers to gather, analyze, and refine project requirements.
- Drove initiatives focused on enhancing user experience, process automation, and deliver measurable cost savings while ensuring alignment with business goals and strategic priorities.
- Managed cross-functional project teams in a dual role as Project Manager and BA, coordinating ticket prioritization, facilitating status meetings, and coordinating deployment schedules.
- Ensured transparency and alignment across teams resulting in increased production release frequency and reduced service level agreement (SLA) timelines.
- Directed complex, high-impact initiatives with expert level understanding of current-state business processes, technical feasibility, and PMO aligned strategies.
- Delivered scalable and sustainable solutions for Task Management Systems (TMS) and Business Process Automation (BPA) tools, successfully reducing manual workloads and optimizing team productivity.
- Served as Product Owner for automating manual MDU agent processes, delivering over 25,000 hours in annual time savings and significant reduction in operational costs.
- Mentored and supported junior business analysts through onboarding, sharing best practices, standard operating procedures, and opportunities for continuous improvement in analytical processes and project delivery.
Business Analyst
Hussmann
05.2018 - 11.2019
- Supported Sales and Marketing teams by performing CRM product testing, analyzing customer and manufacturing data, and designing enhanced IT tools within Microsoft Dynamics CRM to enhance functionality and user experience.
- Served as SharePoint Administrator, overseeing user access permissions, building and maintaining department-specific sites, and streamlining workflows to improve organizational efficiency and overall user experience.
- Developed comprehensive business documentation including test scripts, training guides, storyboards, and status reports to support successful product rollouts, enhance team training, and ensure effective stakeholder communication and engagement.
Business Analyst
Unisys
05.2017 - 05.2018
- Served as a Business Analyst for a USDA-contracted IT firm, leading Joint Application Development (JAD) meetings with diverse stakeholders on projects of varying scope and complexity, and conducting functional, regression, and ad hoc testing.
- Developed and maintained essential project deliverables, including user stories, functional and business requirements, use cases, business requirements documents (BRDs), technical proposals, status reports, and Visio-based process flow diagrams to support clarity, alignment, and successful project execution.
Education
Certification - Technical Project Management
Southern New Hampshire University
Hooksett, NH11-2024
Bachelor of Science - Computer Management Information Systems (CMIS), Computer Science (CS)
Southern Illinois University Edwardsville
Edwardsville, IL05-2017
Skills
- Business process modeling
- Business process automation
- Workflow optimization
- Project management
- Project Management Office (PMO) analysis
- Project requirement analysis and documentation
- Process analysis and improvement
- Microsoft Dynamics 365 (CRM)
- ROI/risk analysis
- Robotic process automation (RPA)
- Agile methodologies
- Technical documentation
- Stakeholder management
Websites
Timeline
Senior Business Analyst/Project Manager
Charter Communications
11.2019 - Current
Business Analyst
Hussmann
05.2018 - 11.2019
Business Analyst
Unisys
05.2017 - 05.2018
Certification - Technical Project Management
Southern New Hampshire University
Bachelor of Science - Computer Management Information Systems (CMIS), Computer Science (CS)
Southern Illinois University Edwardsville