Mary S Morrison
Kansas City
Summary
Highly motivated and positive individual with great organizational and communication skills. Experienced and reliable customer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
21
21
years of professional experience
Work History
Freelance Makeup Artist
Makeupby Mary
Kansas City, MO
12.2011 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Professionally applied makeup to 20 clients per month for outings, proms, weddings, funerals and other special occasions and events
Leasing Professional
The Landing at Briarcliff
Kansas City, MO
08.2014 - 06.2019
- Resolved conflicts between tenants in the most effective manner
- Escalated any major issues to the property manager for immediate remediation
- Performed background checks on all apartment applicants
- Invited prospects to fill out an application upon completion of the property tour
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features
- Marketed property to local businesses through collateral, emails and phone calls
- Kept meticulous records of all correspondence between management and tenants
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Experienced with new construction, luxury apartment lease up 340 units
- Validated rental eligibility by using The Landing at Briarcliff 's verification process
- Distributed and followed up on tenant renewal notices
Emergency Dispatch Operator
Tyco Intergrated Security
Kansas City, MO
06.2013 - 01.2014
- Questioned callers to determine their locations, and the nature of their problems to determine type of response needed
- Dispatchers enters, updates, and retrieves information from teletype networks and computerized data systems
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises
- Reported alarm activity to subscribers' emergency contacts
Smashbox Counter Manager
Nordstrom
Overland Park, KS
07.2011 - 01.2012
- Assisted customers, set sales goals Trained Associates Coordinated Schedules and plan events Responsible for inventory: stocking and ordering Detailed knowledge of the cosmetics industry and offer cosmetic beauty advice
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Liaised with cosmetics department manger to organize and perform monthly quality standard training for new and existing staff
- Developed team communications and information for morning meetings
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Leasing Supervisor
Quality Hill Apartments
Kansas City, MO
12.2008 - 12.2011
- Sales and Marketing Staff management Served tenant needs Resolved on-site issues Managed financesReported sales and financials to property owners
- Engaged prospects and customers through various events, including tradeshows, seminars and workshops
- Used property management expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Directed group of 3 leasing associates handling daily and complex requirements of leasing department
- Supervised site investigations, reported issues and escalated those that required further assistance
- Communicated best practices among on-site and external personnel to align efforts and goals
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes
Lead Sales Associate
MAC Cosmetics
Kansas City, MO
04.2004 - 02.2008
- Promoted to lead sales associate within first year Consistently received "achieved expectations" during reviews
- Provided make-up application and consulting to clients
- Helped increase store sales by promoting products Managed store schedule and assisted staff
- Monitored sales team performance and provided constructive feedback
- Provided exceptional customer service to foster client loyalty and satisfaction
- Provided quality customer service while cultivating client satisfaction and loyalty
- Performed promotional sales calls to increase client base
- Received shipments and signed off on packages, documenting all incoming items in [Software] system
Education
High School Diploma -
Winnetonka High School
Kansas City, MO1998
Skills
- Excellent communication skills
- Customer service-orientated
- Relationship building and management
- Customer engagement
- Customer relationship management
- Problem-solving abilities
- Understanding customer needs
- Building rapport
- Active listening
Timeline
Leasing Professional
The Landing at Briarcliff
08.2014 - 06.2019
Emergency Dispatch Operator
Tyco Intergrated Security
06.2013 - 01.2014
Freelance Makeup Artist
Makeupby Mary
12.2011 - Current
Smashbox Counter Manager
Nordstrom
07.2011 - 01.2012
Leasing Supervisor
Quality Hill Apartments
12.2008 - 12.2011
Lead Sales Associate
MAC Cosmetics
04.2004 - 02.2008
High School Diploma -
Winnetonka High School