Mary Jane Garcia

Housekeeping Room Attendant

Grand Wailea, A Waldorf Astoria Resort

06.2000 - 07.2025

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Responded to requests from patrons for linens and toiletries.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
Improved team performance by sharing best practices and cleaning tips with new staff members.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Handled requests for extra linens, toiletries and other supplies.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Polished fixtures to achieve professional shine and appearance.
Sorted, laundered and put away various laundry items.
Washed and put away kitchen dishes, utensils and glassware.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Rotated linens in storerooms and replenished when supplies ran low.
Completed special housekeeping actions such as turning mattresses on set schedule.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Returned emptied garbage receptacles to proper locations.
Hang, cleaned and rehung draperies to maintain freshness.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Ran special errands, including retrieving dry cleaning and making requested purchases.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Summary

Overview

Work History

Housekeeping Room Attendant

Education

No Degree -

Skills

Accomplishments

Employee of the year recognized by the County of Maui

Languages

Timeline

Housekeeping Room Attendant

No Degree -

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