Mary Van Beek
Springfield
Summary
Dedicated professional with expertise in customer service and food safety. Proven track record in training staff and managing inventory to deliver exceptional breakfast service. Strong focus on maintaining high standards and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Breakfast Supervisor
Springhill Suites By Marriott
Springfield
03.2025 - Current
- Supervised breakfast service, ensuring timely food preparation and quality delivery.
- Trained staff on food safety and hygiene standards to enhance compliance.
- Managed inventory of breakfast supplies, placing orders to maintain adequate stock levels.
- Monitored food presentation and cleanliness in dining area for optimal guest experience.
- Assisted guests with dietary restrictions, accommodating specific needs effectively.
- Provided exceptional customer service, resolving guest inquiries promptly and efficiently.
- Checked food expiration dates, ensuring proper rotation and discarding expired items.
- Directed kitchen personnel activities to uphold food preparation and service quality standards.
Package Handler
Fed Ex Ground
Strafford
09.2023 - 10.2024
- Inspected packages for damage and reported findings to supervisors.
- Assisted team members with lifting and loading heavy items onto trucks.
- Trained new employees in proper package handling techniques and equipment use.
- Scanned and sorted packages by destination and service type using handheld scanner.
- Communicated with team leads to coordinate workflow and resolve issues.
- Followed safety protocols, minimizing risks during package handling.
- Participated in regular safety meetings and training sessions to enhance compliance.
- Worked flexible hours, including weekends and holidays, to fulfill business demands.
Shift Manager
Burger King
Springfield
07.2021 - 09.2023
- Supervised team during peak hours to maintain service efficiency and customer satisfaction.
- Trained new staff on operational procedures and customer service standards to enhance onboarding experience.
- Coached employees on customer interactions to improve service quality and guest engagement.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Conducted regular quality checks on food preparation and presentation standards.
- Enforced health and safety regulations to maintain a clean work environment.
- Monitored store operations for compliance with company policies and procedures.
- Positioned skilled staff strategically throughout shifts to optimize productivity.
Education
GED -
Stevens High School
Rapid City, SD05-1997
Skills
- Breakfast preparation
- Food safety compliance
- Quality assurance
- Inventory management
- Training development
- Hospitality management
- Client relations
Certification
- Servsafe Certification
Timeline
Breakfast Supervisor
Springhill Suites By Marriott
03.2025 - Current
Package Handler
Fed Ex Ground
09.2023 - 10.2024
Shift Manager
Burger King
07.2021 - 09.2023
GED -
Stevens High School