Mary Therese Tansey
Courtyard by Marriott Springfield Airport
Springfield
26
years of professional experience
Proactive General Manager experienced in driving operational efficiency and strategic growth within hospitality industry. Achieved impactful results through fostering team collaboration and optimizing processes. Focused on creating positive workplace cultures and navigating complex challenges to deliver organizational goals.
Work History
GENERAL MANAGER
1 Year 3 Months- Achieved consistent property revenue growth through targeted marketing strategies.
- Managed budget to maintain a positive end-of-year balance despite a negative GOP in 2025.
- Overall positive performance in labor management
- Demonstrated positive labor management by optimizing staff schedules and productivity.
- Maintained a negative GOP in 2025 with a positive balance EOY
- Received a passing MI Health Check 2026 Marriott Audit
ASSISTANT GENERAL MANAGER
1 Year 8 Months- Assisted GM in managing all hotel functions, monitored workflows, addressed issues and implemented improvements
- Supervised department heads, recruited, trained, and evaluated staff
- Monitored GSS and responded to guest reviews, contributing to a cleanliness score of 78.
- Supported P&L management by analyzing labor and expense costs.
- Forecasted weekly labor in Hotel Effectiveness
- Collaborated with Sales & Marketing with site tours, support on in-house events and promoting upcoming groups.
- Facilitated daily operational meetings with team leaders to ensure alignment on goals and tasks., coordinated with department heads, managed inventory and oversaw supply ordering.
DIRECTOR OF HOUSEKEEPING
1 Year 4 Months- Oversaw the Housekeeping Department operations of a 250 suite full service property.
- Responsible for the overall performance of the rooms division including: scheduling, payroll management, budget, training, inventory, and performance management.
- Oversaw the overall performance of the rooms division, including scheduling, payroll management, budget, training, inventory, and performance management.
- Responsible for a $15,000 monthly housekeeping budget.
- Delivered daily communication and guidance on Atrium Hospitality & Hilton brand standards to maintain operational excellence.
- Opened and closed house daily to ensure operational readiness.
- Provide the property with daily communication and guidance on Atrium Hospitality & Hilton brand standards.
- Managed a $35,000 monthly labor budget.
- Managed a $15,000 monthly housekeeping budget.
- Communicate daily with General Manager & Assistant General Manager on SALT scores.
FRONT OFFICE MANAGER
1 Year 3 Months- Built a Front Office Team now averaging Overall Service at 70, above the brand standard.
- Maintained labor budget without overages throughout 2021.
- Developed Front Office Team to achieve Overall Service score of 70, exceeding brand standard.
- Consistently in top 10 of Atrium Hospitality in Kipsu response.
- Received recognition for Nor1 Upgrades implementation across all Atrium properties.
WESTIN EXPERIENCE SPECIALIST
3 Years 9 Months- Set-up amenities and engaged incoming Ambassador & Titanium Elite Members via email.
- Managed a $60,000 uniform and dry cleaning budget.
- Set up amenities and engaged incoming Ambassador & Titanium Elite Members via email.
- Paid out invoices for uniform purchases, culinary rental, and dry cleaning.
- Managed monthly uniform and dry cleaning budgets across departments to ensure cost-effectiveness.
- Balanced house assignments based on guest preferences and availability. specific to suites utilizing the Master Arrival Report.
- Conducted orientation for new hires in Front Office, Engineering, Housekeeping, and F&B to facilitate smooth onboarding.
GUEST SERVICE REPRESENTATIVE
2 Months- Coordinated and processed guest check-ins/check-outs, room reservations, requests, changes, and cancellations to ensure seamless guest experiences.
- Explained room features to guests while providing directions and information on property amenities, services, hours of operation, and local attractions.
- Prioritized and resolved outstanding requests or issues from previous day to enhance guest satisfaction.
- Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system.
CORPORATE & COMMUNITY RELATIONS
5 Years 9 Months- Supported grant writing efforts for multiple grants, including OSLAD grant in 2014, contributing to funding opportunities
- Facilitated the parks first ever Naming Rights Sponsorship in 2012 for $135,000
- Facilitated the parks' first ever Naming Rights Sponsorship in 2012 for $135,000
- Assisted with the grant writing process for several grants including the OSLAD grant in 2014
- Served as liaison to community organizations, local government, and businesses.
ASSISTANT FACILITY MANAGER
5 Years 11 Months- Managed human relations and project management to enhance workplace culture
- Focused on staff recruitment and retention to build a committed workforce
- Recruited, oriented, trained, and supervised over 60 part-time staff members.
MARKETING ASSISTANT
2 Years 11 Months- Managed billing process by completing and mailing bills, contracts, policies, invoices, and checks
- Coordinated logistics and materials for board and committee meetings and staff events to ensure smooth operations
- Coordinated campaign calendars, aligning promotions, deadlines, and stakeholder approvals. 2. Developed marketing materials for email, social, and print channels. 3. Analyzed campaign performance reports, identifying trends for optimization. 4. Managed content updates across website and CRM platforms. 5. Prepared presentation decks and briefing documents for leadership reviews. 6. Liaised with vendors to support production, delivery, and quality checks. 7. Improved administrative workflows for tracking assets, requests, and approvals. 8. Supported cross-functional teams with market research and promotional execution.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
PRIMARY SCHOOL TEACHER
8 Months- Taught various subjects to elementary students in a structured classroom environment.
- Designed differentiated lesson plans aligned with state standards and classroom learning objectives.
- Managed classroom routines to maintain engagement, behavior expectations, and instructional flow.
- Assessed student progress using formative data to adjust instruction and support mastery.
Education
BACHELOR OF ARTS - Elementary Education
Skills
Team leadership
Conflict resolution
Efficient multi-tasker
Effective leader
Time management
Budget management
Operational oversight
Collaborative teamwork
Timeline
GENERAL MANAGER
Courtyard by Marriott Springfield Airport
07.2025 - CurrentRead More
ASSISTANT GENERAL MANAGER
Embassy Suites Montgomery
11.2023 - 07.2025Read More
DIRECTOR OF HOUSEKEEPING
Embassy Suites Franklin/ Cool Springs
07.2022 - 11.2023Read More
FRONT OFFICE MANAGER
Embassy Suites Franklin/ Cool Springs
04.2021 - 07.2022Read More
WESTIN EXPERIENCE SPECIALIST
The Westin Nashville
10.2016 - 07.2020Read More
GUEST SERVICE REPRESENTATIVE
The Westin Nashville
08.2016 - 10.2016Read More
CORPORATE & COMMUNITY RELATIONS
Oak Brook Park District
05.2010 - 02.2016Read More
ASSISTANT FACILITY MANAGER
Oak Brook Park District
06.2004 - 05.2010Read More
MARKETING ASSISTANT
MBMD
07.2001 - 06.2004Read More
PRIMARY SCHOOL TEACHER
Madison Elementary
10.2000 - 06.2001Read More
Loyola University of Chicago
BACHELOR OF ARTS from Elementary Education
Read More