Mary Shoemate
Rolla
Summary
Experienced Case Manager specializing in crisis intervention and client advocacy. Developed effective care plans and facilitated collaboration among multidisciplinary teams. Worked with individuals with developmental disabilities, ensuring compliance with treatment plans and accurate documentation. Focused on enhancing client well-being through strategic support and planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Perimeter Healthcare
Waynesville
07.2025 - Current
- Coordinated case plans for clients in behavioral health programs.
- Monitored client compliance with treatment plans and provided support as needed.
- Monitored client progress through regular follow-up contacts.
- Facilitated multidisciplinary team meetings to assess and enhance client progress.
- Facilitated communication among clients, families, caregivers, and social services to address and meet client needs.
- Built rapport with clients and families to foster a supportive environment.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled and submitted case reports to supervisors for review and action.
Behavioral Health Technician
KVC Missouri
Saint James
07.2024 - 07.2025
- Delivered direct care and support to individuals with behavioral health disorders, enhancing their safety and well-being
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Monitored and documented client behaviors, progress, and responses to interventions daily to inform treatment adjustments
- Administered medications according to healthcare providers' prescriptions, following established protocols and documentation procedures.
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
- Contributed to staff meetings by sharing observations and insights on client progress, aiding in collaborative treatment planning
Home Health Aide
Independent Contractor
Newburg
05.2024 - 07.2024
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Coordinated medical appointments and transportation for patients, facilitating timely access to essential healthcare services
- Administered medications according to physician instructions while adhering to proper dosage guidelines
- Executed light housekeeping tasks, ensuring a clean and comfortable environment for patient well-being
- Offered emotional support to patients and families, helping them navigate challenging circumstances
Peer Support Specialist
Compass Health Network
Salem
04.2024 - 05.2024
- Delivered one-on-one support to individuals with mental health challenges, fostering resilience and personal growth
- Advocated for clients' rights and access to community resources, facilitating connections to essential support services
- Facilitated peer support groups to promote mental health and wellness.
- Provided one-on-one support to individuals facing mental health challenges.
- Collaborated with healthcare professionals to develop treatment plans.
Behavioral Health Technician
KVC Missouri
Saint James
08.2021 - 04.2024
- Delivered direct care and support to individuals with behavioral health disorders, enhancing safety and well-being
- Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Monitored and documented client behaviors and responses to interventions daily, tracking progress to inform treatment
- Administered prescribed medications, ensuring compliance with protocols and accurate documentation
- Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
Retail Sales Associate
Walmart
Rolla
06.2020 - 07.2021
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Maintained accurate inventory records and conducted stock checks, ensuring adequate product availability for customers
- Trained new sales associates, guiding them on company policies and best practices to enhance team performance
- Participated in team meetings and initiatives, supporting efforts to meet store-wide sales goals
Server
Buffalo Wild Wings
Rolla
02.2019 - 05.2020
- Delivered exceptional customer service by greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Resolved guest complaints and concerns promptly, enhancing customer satisfaction
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
- Collaborated with kitchen staff to ensure accurate order preparation and timely food delivery
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Managed cash transactions accurately and efficiently using POS system
Stay at Home Mom
Harshman Household
Sullivan
08.2017 - 02.2019
- Prepared nutritious meals according to dietary restrictions and preferences of three children, two with autism
- Contributed to IEP meetings to ensure tailored support for children's learning requirements
- Supported children during stimming episodes to enhance comfort and emotional well-being
- Monitored children's safety and well-being, fostering a secure home environment
- Coordinated household management tasks including housekeeping, laundry, and grocery shopping to maintain a nurturing environment
Education
Bachelor's degree - Human Services
Drury University
Remote05-2025
Skills
- Crisis management
- Crisis intervention
- Client engagement
- Client advocacy
- Developmental disabilities support
- Autism support
- Care plans
- Assessment development
- Documentation management
- Team collaboration
- Multitasking
- Documentation management
- Team collaboration
Certification
- CPR Certification
- First Aid Certification
- Class E Driver's License
Timeline
Case Manager
Perimeter Healthcare
07.2025 - Current
Behavioral Health Technician
KVC Missouri
07.2024 - 07.2025
Home Health Aide
Independent Contractor
05.2024 - 07.2024
Peer Support Specialist
Compass Health Network
04.2024 - 05.2024
Behavioral Health Technician
KVC Missouri
08.2021 - 04.2024
Retail Sales Associate
Walmart
06.2020 - 07.2021
Server
Buffalo Wild Wings
02.2019 - 05.2020
Stay at Home Mom
Harshman Household
08.2017 - 02.2019
Bachelor's degree - Human Services
Drury University