Mary Pytlinski
Wentzville
Summary
Dynamic Implementation Specialist II at Lumen with a proven track record in project management and quality assurance. Expert in troubleshooting and vendor coordination, enhancing customer satisfaction through effective communication and collaboration. Successfully maintained service excellence while managing complex provisioning activities, ensuring timely completion and accuracy in documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Specialist II
Lumen
Wentzville
01.2018 - Current
- Reviewed project scope prior to installation to clarify customer expectations and specifications.
- Coordinated with cross-functional teams to troubleshoot and resolve implementation challenges.
- Performed quality assurance checks throughout the implementation process to verify data accuracy.
- Served as liaison between customer support and technical teams to address arising issues.
- Maintained detailed records of changes made during implementation to ensure traceability.
- Established positive relationships with staff and management to foster collaboration.
- Collaborated with vendors as necessary to secure required resources or materials.
- Perform disconnects for Customers and Internal teams to help keep cost saving down
- Works with other teams to answer any questions for research on the Legacy LightCore and CenturyLink orders.
- Communications with CCMs and the local team on a regular basis.
- Assisted with customer requests and answered questions to improve satisfaction.
Provisioning Technician II
CenturyLink
Wentzville
12.2013 - 12.2017
- Monitored service requests to ensure timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Facilitated cross-functional meetings with various organizational teams.
- Maintained positive relationships with staff and management to foster collaboration.
- Notified customers of impending changes and outages to prevent service disruptions.
- Documented processes for efficient resource management during provisioning activities.
- Created comprehensive documentation for all provisioned services.
- Managed customer escalations regarding service requests effectively.
- Troubleshot technical issues related to service provisioning.
Education
High School Diploma -
Rosary High School
St Louis, MO05-1989
Skills
- Project management
- Data analysis
- Quality assurance
- Customer support and service
- Technical troubleshooting
- Documentation management
- Vendor coordination
Accomplishments
- 26 years of service at Lumen
Certification
- Kaizan White Belt certification (2025)
- CPE-OPS Employee's of the Month Award (2015)
- 25 year anniversary with Lumen (CenturyLink, CenturyTel, LightCore, Digital Teleport)
Additional Skills & Qualifications
Additional Skills & Qualifications
- Knowledge of software systems: Core, LIMS, QMV, FlightDeck, ARMOR, VFO, Ottolite, Swift, Ensemble, MILC, NGWM, OWT, NetBuild
- Experience in Microsoft Office
Timeline
Implementation Specialist II
Lumen
01.2018 - Current
Provisioning Technician II
CenturyLink
12.2013 - 12.2017
High School Diploma -
Rosary High School
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