Mary Marcum
Eldridge
Summary
Goal-oriented manager with a proven ability to be proficient, organized, and customer-oriented with many years' management experience. Collaborative and intuitive team leader with excellent communication skills, passion for staff development, and efficient and orderly problem solver with strong conflict resolution and multitasking skills.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
25
25
years of professional experience
Work History
Co Team lead
Ollie's Bargin Outlet
Lebanon
03.2025 - 04.2026
As the Co manager I did everything interviews, Hire, termination, open, close, all paperwork. Processing the trucks, Processing freight and managing up to 45 employees.
- Led team meetings to align on daily operational goals and priorities.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels to ensure product availability for customers.
- Oversaw visual merchandising to enhance product presentation and store layout.
- Implemented loss prevention strategies to safeguard store assets effectively.
- Monitored team performance and provided feedback for continuous improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Freight Team Supervisor/Customer Service Lead
Big Lots
Lebanon
01.2022 - 02.2025
- Manage and supervise hourly staff, ensure efficient unloading/processing of freight, ensure production goals are met by managing labor costs, supervise and assign duties, train and motivate employees, cash handling, open/close store daily, while ensuring excellent customer service and maintaining clean work environment.
Sales Associate
Dollar General
Lebanon
07.2012 - 11.2012
- Answer customer questions, assist with customers finding products, restock shelves, retrieve merchandise from stockrooms, place orders, collect payments using the store point of sale system, etc.
Shift Manager
Wendy's
Lebanon
09.2001 - 07.2008
- Directly supervise and coordinate activities of workers to assign position for most efficient production of lines, address customer complaints to ensure customer satisfaction, ensure compliance with health and safety regulations, ensure food is prepared and delivered on time and of high quality, oversee the cleanliness and organization of the establishment, utilizing strong communication, interpersonal skills, leadership, and problem-solving.
Education
High School Diploma - General High School Curriculum
Conway High School
Conway, MOSkills
- A seasoned retail supervisor with a proven track record of driving sales, managing teams effectively, demonstrated commitment to ensuring exceptional customer service through strong leadership skills, adept inventory management, proactive problem solver with strong focus on maintaining operational efficiency, and a keen focus on staff development in a fast-paced retail environment
- Team leadership
- Employee training
- Schedule management
- Inventory control
- Freight processing
- Customer relationship management
- Loss prevention strategies
- Operational goal alignment
- Performance monitoring
- Effective communication
- Problem solving
- Time management
- Team motivation
- Coaching and mentoring
- Risk management
- Loss prevention
Availability
Available to begin working immediately after 02/23/2025.
References
- Whitney Davis, Program Manager, Central Ozarks Private Industry Council, Inc, 2639 S. Jefferson Ave Ste 1, Lebanon, MO, 65536, wdavis@copicinc.org, 417-657-0809
- Dave Diver, Store Manager, Big Lots, 1707 S Jefferson Ave, Lebanon, MO, 65536, 314-541-3729
- Ernest Johnson, Ballistic Tech, Longlane, 417-701-3486
Timeline
Co Team lead
Ollie's Bargin Outlet
03.2025 - 04.2026
Freight Team Supervisor/Customer Service Lead
Big Lots
01.2022 - 02.2025
Sales Associate
Dollar General
07.2012 - 11.2012
Shift Manager
Wendy's
09.2001 - 07.2008
High School Diploma - General High School Curriculum
Conway High School