Summary
Overview
Work History
Education
Skills
Timeline
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Mary Ancipink

Springfield

Summary

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

JPMorgan Chase
04.2019 - 05.2025
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Delivery Driver

Garr Logistics
04.2016 - 04.2019
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Customer Service Representative

TeleTech Holdings
06.2014 - 04.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Independent Contractor

Panther Logistics
06.2011 - 06.2013
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Over the Road Truck Driver

CRST Expedited
06.2007 - 06.2010
  • Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
  • Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
  • Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.

Customer Service Representative

JPMorgan Chase
04.2001 - 05.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Health Information Technology

Ozarks Technical Community College
Springfield, MO
05-1997

Skills

  • Service excellence
  • Active listening
  • Critical thinking
  • Efficient data input

Timeline

Customer Service Representative

JPMorgan Chase
04.2019 - 05.2025

Delivery Driver

Garr Logistics
04.2016 - 04.2019

Customer Service Representative

TeleTech Holdings
06.2014 - 04.2016

Independent Contractor

Panther Logistics
06.2011 - 06.2013

Over the Road Truck Driver

CRST Expedited
06.2007 - 06.2010

Customer Service Representative

JPMorgan Chase
04.2001 - 05.2007

Associate of Applied Science - Health Information Technology

Ozarks Technical Community College

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Mary Ancipink