Martha Wood
Eldon
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Benefits Counselor/Analyst 3
Public School Retirement System of Missouri
08.1998 - Current
- Participated in regular front desk coverage rotation and assisted the receptionist /member services specialist with front-desk coverage scheduling.
- Counseled members in the office through one on one, web counseling, and phone counseling sessions.
- Analyzed member records and prepared calculations for purchases and service retirement benefits and processed applications and other forms for purchases, service retirement benefits and lump sum payments.
- Served as a subject matter expert for the Member Services Department and provided support for complex issues.
- Served as a resource for overflow/high volume of phone calls and chats in the information center.
- Performed entry of member data into the pension system files; tracked and communicated with members on documents needed for completion of the application process.
Education
High School Diploma -
Eldon High School
Eldon, MO05-1995
Skills
- Data analysis
- High level customer service
- Organizational skills and time management
- Microsoft Office products Outlook, Word, and Excel
- Teamwork and collaboration
- Proof reading and attention to detail
- Written and oral communication
- Problem-solving
- Leadership skills
- Multitasking
- Reliability
- Analytical thinking
Timeline
Benefits Counselor/Analyst 3
Public School Retirement System of Missouri
08.1998 - Current
High School Diploma -
Eldon High School
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