Martha Gibbs

Certified Ophthalmic Assistant/Medical Receptionist

Eye Care Specialist

06.2009 - Current

Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
Maintained a clean and organized workspace, ensuring compliance with infection control standards.
Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
Documented patient medical history and information utilizing EyeMed with commitment to accuracy.
Administered ophthalmic drops and ointments, focusing on patient comfort.
Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
Operated and maintained ophthalmic equipment in alignment with safety procedures.
Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
Collaborated with multidisciplinary teams to provide comprehensive eye care for patients with complex needs.
Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
Expedited insurance claims processing by verifying coverage details and submitting accurate documentation on behalf of patients.
Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Measured and recorded visual acuity and color vision testing.
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Identified issues during preliminary exam and addressed concerns with physician.
Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Educated patients and relations on ocular health and safety, promoting good eye care.
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Registered and verified patient records before triage with most up-to-date information.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Supported office staff and operational requirements with administrative tasks.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Supported patient care by scheduling appointments to accommodate urgent health needs.
Improved accuracy of patient data with meticulous record-keeping.
Optimized appointment scheduling to maximize doctor availability.
Managed patient appointments efficiently, reducing wait times significantly.
Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Improved patient follow-up, reducing missed appointments through effective reminder calls.
Fostered welcoming environment, greeting patients warmly upon arrival.
Increased patient satisfaction by answering inquiries with empathy and professionalism.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Answered phone calls and messages for 6-physicians, Eye Care medical facility, scheduling appointments, and handling patient inquiries.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Prepared and processed patient referrals and transfer requests.
Assisted with medical coding and billing tasks.
Received and routed laboratory results to correct clinical staff members.
Enhanced patient understanding by providing clear explanations of treatment procedures.

Summary

Overview

Work History

Certified Ophthalmic Assistant/Medical Receptionist

Home Health Aide

Education

High School Diploma -

Associate of Applied Science - Medical Billing And Coding

Skills

Certification

Interests

Timeline

Certified Ophthalmic Assistant/Medical Receptionist

Home Health Aide

High School Diploma -

Associate of Applied Science - Medical Billing And Coding

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