- Woodworking
- Backpacking and Hiking
- I participate in a variety of outdoor recreational activities
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Team Sports
- DIY and Home Improvement
- I like working with my hands and fixing things
- Playing Sports
- Camping
- Personal Development and Self-Improvement
Marshall & Jan Madill
Wakarusa
Summary
Dynamic insurance agency owner with a proven track record at Integrity Insurance Agency, Inc., where I grew a client base from zero to over 4,000. Expert in customer relations and small business operations, I enhanced brand visibility and retention through exceptional service and targeted marketing, culminating in a successful $1.2M sale.
Overview
14
14
years of professional experience
Work History
Owner
Integrity NEMT, LLC; Dba Integrity Transportation
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
Insurance Agency Owner
Integrity Insurance Agency, Inc.
03.2011 - 01.2023
- Started agency from scratch with ZERO clients, built it to over 4,000 clients and sold it for $1.2M after only 12 years.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
Education
Communicatins
Clarion University of Pennsylvania
Clarion, PA12-1980
Bachelor of Arts - Radio/TV/Film
Wichita State University
Wichita, KS05-1979
Skills
- Small business operations
- Verbal and written communication
- Customer relations
- Relationship building
- Customer service
- Problem-solving abilities
- Multitasking
Affiliations
Board of Directors - Topeka Independent Business Association - 2023 - Present
Chairman of Topeka Independent Business Association - 2024 and 2025
Board of Directors - Kansas Underground Tank Liability Program - 2019 - Present
Elder - Grace Community Church, Overbrook, KS - 2016 - Present
Treasurer - Community Christian School - 2022 - Present
Interests
Timeline
Owner
Integrity NEMT, LLC; Dba Integrity Transportation
01.2024 - Current
Insurance Agency Owner
Integrity Insurance Agency, Inc.
03.2011 - 01.2023
Communicatins
Clarion University of Pennsylvania
Bachelor of Arts - Radio/TV/Film
Wichita State University
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