Marsha Kee
Kirbyville,MO
Summary
Dynamic hospitality leader with extensive experience excelling in front office operations and guest satisfaction tracking. Proven ability to enhance efficiency through optimized procedures and staff training. Adept at conflict resolution, fostering a collaborative environment that consistently elevates guest experiences.
Overview
19
19
years of professional experience
Work History
Director of Front Office
Grand Crowne Resort
Branson, MO
02.2016 - 07.2021
- Oversaw daily operations of two front desk locations, reservations, and owner services ensuring guest satisfaction.
- Optimized check-in and check-out procedures to enhance operational efficiency.
- Designed comprehensive standard operating procedures to standardize and enhance guest interaction quality.
Front Office Manager
Westgate Resorts
Branson, MO
06.2021 - Current
- Manage daily front desk operations, ensuring exceptional guest experiences and satisfaction.
- Train and supervise front office staff, fostering a collaborative team environment.
- Implement streamlined check-in/check-out processes, enhancing operational efficiency.
- Coordinate communication between departments to resolve guest issues promptly.
Housekeeping Manager
Dutton Inn
Branson, MO
04.2013 - 02.2016
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Developed efficient cleaning schedules to optimize team performance and resource allocation.
- Conducted routine inspections to maintain quality standards and address compliance issues.
Restaurant Manager
SUBWAY®Restaurants
Branson, MO
04.2007 - 06.2012
- Manage daily front desk operations, ensuring exceptional guest experiences and satisfaction.
- Train and supervise front office staff, fostering a collaborative team environment.
- Implement streamlined check-in/check-out processes, enhancing operational efficiency.
- Coordinate communication between departments to resolve guest issues promptly.
Education
Accounting
Columbia College
Columbia, MOSkills
- Communication
- Front office operations
- Guest satisfaction tracking
- Staff training and development
Timeline
Front Office Manager
Westgate Resorts
06.2021 - Current
Director of Front Office
Grand Crowne Resort
02.2016 - 07.2021
Housekeeping Manager
Dutton Inn
04.2013 - 02.2016
Restaurant Manager
SUBWAY®Restaurants
04.2007 - 06.2012
Accounting
Columbia College