Marsha Gremore
Our Lady of Lourdes Interparish School
Columbia
17
years of professional experience
Personable and hard working, experienced individual with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Keeps busy on downtime and finds work to be done. Responsible and responsive to staff and customers.
Work History
Cafeteria Supervisor
2 Years 2 Months- Sets up the daily organization of the cafeteria.
- Makes sure all supplies are stocked and ready to go for the day.
- Promptly cleans areas when needed.
- Attends to children when in need of assistance.
- Communicates with staff on any issues there may have been during lunch.
- Creates plans for better supervising children during the lunch period.
Ophthalmic Technician
4 Months- Opened clinic and handled opening procedures for the business.
- Warmly greeted patients when entering the establishment.
- Answered incoming multi-line calls and handled patient intake.
- Processed orders for patient contact lenses and glasses, as well as necessary supplies.
- Followed up with patient and business orders.
- Stocked supplies during any downtime.
- Relayed patient concerns to the optometrists.
- Followed up with patients for any questions, or concerns.
Insurance Customer Service Representative
3 Months- Resolved customer inquiries via phone, email, and chat using CRM systems.
- Recorded and relayed customer messages to appropriate persons.
- Documented all changes in policies for customers.
- Followed up with customers on status of information needed.
- Stocked office supplies when low.
- Tidied up establishment on down time.
- Kept all documents organized by policy procedure.
- Applied payments to correct accounts.
Certified Nursing Assistant (CNA)
6 Months- Monitored vital signs and reported patient condition changes promptly to nursing staff.
- Efficiently communicated between patients, visiting families, and healthcare providers.
- Charted all vital signs and correctly entered information into the database.
- Assisted patients with bathing, grooming, dressing, and other activities of daily living.
- Coordinated patient needs with nurses to maintain efficient unit workflow and continuity of care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Waitress / Bartender
6 Years 3 Months- Independently handled opening and closing duties.
- Demonstrated multitasking skills by assisting customers within the establishment, answering to go orders, helping trainees, tending bar, and bussing tables.
- Trained new hires on business policies, procedures, as well as point of sales.
- Delivered attentive table service, taking accurate food and beverage orders in busy bar and pizzeria settings.
- Coordinated with kitchen staff to ensure timely order delivery and resolve service delays.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Associate of Arts - General Studies
- Coursework in General Studies
- Columbia College
Skills
Customer service
Customer engagement
Client relationship management
Schedule coordination
Event coordination
Administrative support
Office management
Multitasking abilities
File organization
Timeliness
Team collaboration
Timeline
Cafeteria Supervisor
Our Lady of Lourdes Interparish School
08.2024 - CurrentRead More
Ophthalmic Technician
Becvar Optometry
12.2023 - 04.2024Read More
Insurance Customer Service Representative
State Farm
09.2023 - 12.2023Read More
Certified Nursing Assistant (CNA)
University Hospital
01.2016 - 07.2016Read More
Waitress / Bartender
Truman's Bar and Grill / G&D: Pizzeria
05.2009 - 08.2015Read More
Moberly Area Community College
Associate of Arts from General Studies
Read More