Marrell Fountain
Saint Joseph
Summary
Proven leader and adaptable communicator, excelled in customer service and patient interaction at Kohl's and Lakeview Village. Demonstrated ability to maintain composure in high-pressure situations, ensuring efficient operations and high customer satisfaction. Skilled in verbal communication and leadership, significantly contributing to team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Kohl's
05.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Dietary Aide
Lakeview Village
06.2020 - 05.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Bachelor of Arts - Marketing Management
Missouri Western State University
Saint Joseph, MO05-2025
Skills
- Customer service
- Patient communication
- Adaptability
- Verbal communication
- Leadership
Timeline
Customer Service Cashier
Kohl's
05.2024 - 09.2024
Dietary Aide
Lakeview Village
06.2020 - 05.2021
Bachelor of Arts - Marketing Management
Missouri Western State University