Marquell Holley
Kansas City
Summary
Motivated and customer-focused professional dedicated to ensuring customer satisfaction and contributing to the success of the company. Proven track record of managing high volumes of inbound calls while consistently maintaining satisfactory relationships with customers. Expertise in CRM systems, exceptional active listening, and multitasking abilities enable effective addressing of customer needs and provision of top-notch service.
Overview
12
12
years of professional experience
Work History
Production operator
Flowers Baking Company
10.2021 - 06.2024
- Ensured precise weighing of various dough types for customer needs.
- Ensured dough quality consistency.
Customer Service Representative
Charter Spectrum
01.2021 - 10.2021
- Provided technical support to enhance customer experience.
- Facilitated interdepartmental cooperation to address and resolve intricate problems.
- Resolved customer issues with expertise and a positive attitude.
- Responded to inbound calls, chats, and emails to enhance customer service.
- Created and verified account setups for customers.
Team Lead assistant
Martinrea
08.2015 - 01.2021
- Performed precise assembly of steering components.
- Implemented air lift system to streamline the process of positioning finished goods on racks.
- Directed team efforts, achieving high-standard results.
Team assembler
Adrian Steel
02.2014 - 08.2015
- Installed electrical wiring and cables.
- Engineered tailor-made security configurations.
- Handled various hand and power tools to assemble parts.
- Conducted inspections of completed goods for quality standards.
- Compiled components following detailed blueprints.
Construction Contractor
Kansas City Public Television - KCPT
09.2013 - 02.2014
- Company Overview: Building KCPT's News Center (Hale Center for Journalism)
- Assisted in constructing 'The Bridge 909' - 90.9FM Radio Station.
- Available to provide pictures and references upon request.
- Building KCPT's News Center (Hale Center for Journalism)
Cashier/Courtesy clerk
Constentino's Price Chopper Supermarket
09.2012 - 08.2013
- Welcomed customers and provided information about store products and services.
- Handled various payment methods, including cash, check, credit card, gift card and automatic debit.
Education
High School Diploma -
Penn Foster High School
Scranton05.2013
Skills
- Computer Proficiency
- Rapid Skill Acquisition
- Proficient in Telephonic Communication
- Account Management
- Product Knowledge
- Complaint Resolution
- Tactful Client Interaction
- Excel Proficiency
Timeline
Production operator
Flowers Baking Company
10.2021 - 06.2024
Customer Service Representative
Charter Spectrum
01.2021 - 10.2021
Team Lead assistant
Martinrea
08.2015 - 01.2021
Team assembler
Adrian Steel
02.2014 - 08.2015
Construction Contractor
Kansas City Public Television - KCPT
09.2013 - 02.2014
Cashier/Courtesy clerk
Constentino's Price Chopper Supermarket
09.2012 - 08.2013
High School Diploma -
Penn Foster High School
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