Marlin Hatcher

~Managed a team of 35 field employees, fostering collaboration and efficiency among construction, bore rig, and vacuum truck foremen.

~Directed execution of natural gas main replacement projects across a broad multi-phase service footprint to enhance infrastructure reliability and safety.

~Supervised gas utility construction activities, including meticulous planning, scheduling, excavation, directional boring, installation, testing, restoration, and final project closeout.

~Oversaw daily field operations by managing personnel, heavy equipment, contractors, materials, and project resources.

~Monitored adherence to OSHA, DOT, and environmental regulations to uphold company policies and utility construction standards.

~Organized and conducted safety meetings, performed thorough jobsite inspections, and provided coaching on performance evaluations to promote a proactive safety culture and accountability among staff.

~Facilitated collaboration among engineering teams, project management, municipalities, contractors, and internal stakeholders to drive execution of multiple concurrent infrastructure projects.

~Managed project budgets and production objectives, ensuring adherence to quality standards and timelines while resolving on-site challenges to optimize operations.

~Facilitated mentorship and training for supervisors, foremen, and field personnel to enhance team performance and leadership capabilities.

• Conduct installation, maintenance, and repair of gas utility systems including meters, pipelines, and pressure regulators
• Respond to emergency gas leaks and service interruptions with urgency and precision
• Work independently on customer service orders, inspections, and troubleshooting
• Interpret technical documents and operate detection equipment for pipeline integrity
• Communicate safety information and educate customers on gas service protocols
• Demonstrate resilience working in adverse weather and physically demanding environments
• Ensure full compliance with DOT regulations, company safety standards, and municipal codes

• Maintained critical production equipment including pumps, conveyors, motors, and pneumatic systems in high-speed manufacturing environments
• Executed preventive maintenance and predictive diagnostics to prevent unplanned downtime
• Interpreted mechanical blueprints and schematics to support engineering teams
• Improved system reliability through root cause analysis and procedural updates
• Provided safety leadership by adhering to OSHA protocols and documenting compliance

• Operated heavy equipment for the excavation, installation, and repair of water and sewer infrastructure
• Collaborated with public works crews on municipal improvement projects
• Laid pipe, constructed manholes, and installed valves with attention to grade and flow
• Maintained compliance with EPA standards and local ordinances

• Managed train operations including switching, inspections, and communication with dispatch
• Coordinated rail yard movements and over-the-road transportation of freight
• Worked in a high-alert, safety-sensitive environment with rotating hours and on-call shifts
• Adhered to strict FRA and OSHA safety regulations in extreme conditions

• Performed trenching, backfilling, and maintenance on sanitary and storm systems
• Assisted in valve repair, manhole reconstruction, and tapping water lines
• Provided jobsite safety and traffic control in urban environments
• Logged daily field activity and communicated progress to engineering teams

• Installed, serviced, and troubleshot U-Verse systems and customer broadband connections
• Routed and restructured interior wiring and home networks
• Educated customers on services, billing, and device integration
• Maintained inventory and field documentation

• Processed incoming prescription orders with attention to accuracy and patient safety
• Handled benefit verification and prior authorization for insurance plans
• Provided compassionate service to patients, pharmacies, and providers

• Opened and maintained business and personal wireless accounts
• Resolved billing disputes and technical service inquiries
• Supported customer retention through personalized service

• Handled inbound sales calls and customer service for multiple clients
• Assisted with order processing, account updates, and satisfaction follow-ups

• Activated voice, data, and PCS wireless plans for business and individual clients
• Delivered front-line customer support and device troubleshooting
• Supported department before its closure in 2007

• Supervised a four-person crew in the installation and repair of residential and commercial irrigation systems
• Operated trenchers and vibratory plows to install piping and sprinkler lines
• Performed diagnostics and repair of control systems, valves, and heads
• Interacted with clients to provide service quotes and post-installation support