Marlana Shipley
Milo
Summary
Seasoned account manager recognized for effective communication and customer satisfaction focus. Experienced in resolving complaints and negotiating tailored pricing agreements to support business growth. Expert in client relations, sales tracking, and contract negotiation. Proven track record of driving sales growth while ensuring high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Regional Account Manager
Jones Twine & Net Wrap Company
Sheldon
07.2021 - Current
- Managed regional accounts for agricultural twine and net wrap products to drive sales growth.
- Cultivated strategic relationships with key decision makers, securing new business opportunities and expanding account portfolio.
- Achieved consistent sales targets by actively pursuing new customers and sales opportunities.
- Analyzed customer feedback to improve service offerings and tailor product features to client needs.
- Resolved customer complaints related to product quality, delivery timelines, and service issues.
- Negotiated pricing agreements tailored to clients' needs and budget constraints.
- Developed strong relationships with clients to ensure high levels of satisfaction.
- Supported business growth strategies by managing client relationships to drive retention and satisfaction.
Manager
MFA Inc
Nevada
10.2011 - 07.2021
- Executed seamless customer engagement strategies to foster client loyalty and retention.
- Motivated employees through one-on-one coaching and constructive feedback in busy retail environment.
- Analyzed sales reports to identify trends and optimize inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Education
High School Diploma -
Nevada High School
Nevada, MO05.2000
Skills
- Account management strategies
- Client retention
- Sales analysis and tracking
- Product oversight
- P&L management
- Relationship management
- Customer satisfaction focus
- Customer service excellence
- Performance tracking methods
- Industry expertise
- Inventory oversight
- Relationship development
- Effective communication skills
- Conflict resolution skills
- Account servicing practices
Timeline
Regional Account Manager
Jones Twine & Net Wrap Company
07.2021 - Current
Manager
MFA Inc
10.2011 - 07.2021
High School Diploma -
Nevada High School